Partnered with Store Managers within the District for team onboarding. Traveled within the District and Region to provide training and support for new Store Managers.

Store Manager in high volume location, specializing in Girls, Womens and Mens casual apparel and accessories. Supported other locations within the District with inventory, staffing issues and visuals. Worked with Regional Visual Manager on window displays to support large local event. Hosted multiple conference calls for both Store Managers and Assistant Managers within the district. Appointed District Credit Captain March 2022. Led weekly Credit Rally Conference calls, created contests to drive results and created an open dialogue with teams to educate and develop winning strategies. Appointed District Trainer May 2023, responsible for onboarding new Store Managers, along with supporting them in training their own teams. Duties included but are not limited to: Ensuring store is in compliance with all visual standards (marketing/floor sets) Driving team to surpass company goals (Conversion, Private Label Credit card, Loyalty, Sales and Fragrance) Opening/Closing location, ensuring all procedures are followed by team Staffing, scheduling and oversee general operations Develop/Train team, resulting in 12 internal promotions; including one FT ASM to SM transition and two PT associates moving into FT ASM roles8/21-9/21 Dual Manager (Greeley CO/Longmont CO)10/21 Trained SM/Supported Business- High Volume (Aurora CO)12/21 Trained SM/Supported Business- Low Volume (Silverthorne CO)5/22 Trained SM/Supported Business- Low Volume (Colorado Springs CO)7/22 Trained SM, ASM, and associates/Supported Business (Medford OR)8/22-9/22 Dual Manager (Greeley CO/Lakewood CO)12/22 Visual Support visits with Regional Visual Manager and District Manager3/23-5/23 Dual Manager {Greeley CO/Aurora CO)6/23 Trained SM/Supported Business- High Volume (Rapid City SD)6/23 Trained SM- Low Volume (Colorado Springs CO)7/23 Trained SM for High volume, in home store (Greeley CO)8/23 Supported Business- High volume (Sioux Falls SD)8/23-9/23 Dual Manager (Greeley CO/Rapid City SD)

Oversaw a team consisting of 3 support managers and 3-5 PT associates. Specializing in women's apparel- misses, women and petites, sizes 4-24.Fully trained two external hire, store managers; assisted in training one internal hire, store manager Successfully rolled out new company directives including new selling behavior standards and visual layout. Oversaw and helped lead team to success in 7 in store, customer based fashion events.Duties included but are not limited to:Ensuring store is in compliance with all visual standards (marketing, floor sets, planograms, ect) Driving team to surpass company goals (UPT, ADS, Conversion & Private Label Credit card) Opening/Closing location, ensuring all procedures are followed by team Selling in-store line of credit Staffing, scheduling and oversee general operations. 5/2018 - 9/2019 Managed Fort Collins CO location, hiring/training a FT Assistant Manager and 2 PT associates. 7/2019 - 12/2019 Managed Greeley CO location, hiring/training a PT Assistant Manager and a PT associate. 1/2020 - 2/2021 Managed Loveland location, specializing in the women's plus line (CJ Banks).

Putting years of customer service experience to great use while having fun

Oversaw B volume women's plus size clothing store located in a retail hub. Managing a small team consisting of 3 support managers and 3-5 PT associates. Duties include but are not limited to:Ensuring store is in compliance with all visual standards (marketing, floor sets, planograms, ect) Driving team to surpass company goals (UPT, ADS, Conversion, Credit & Magazine Program) Opening/Closing location, ensuring all procedures are followed by team Selling in-store line of credit Staffing, scheduling and oversee general operationsTrained a team utilizing proven techniques, experience driven sales tactics and customer service driven approach. As a team, we were able to climb from the bottom of the company rankings (#186) to #39 within 3 months of taking over location.Entered District Manager in Training February 2018, which included handling large transfers, learning store auditing process and being local contact for Nashville area of stores.

Supervised multiple units, all located within Gaylord Opryland Resort & Convention Center. Assisted in daily operations of 13 gift shops, ranging from basic necessities/gift shop to boutiques such as Swarovski. Serving as on-site support in all matters of operations such as scheduling/staffing issues, customer service related issues, shipping of purchased merchandise, supplying needed items (bags, bubble wrap, ect) based on needs, coordinating/delivering change orders, coordinating daily associate break schedule and writing up daily agenda for the entire team; along with any other needs that may arise throughout the business day.Managed and scheduled 50-75 employees, split among 3-4 of the on-site shops.Duties for these locations include, but not limited to:All duties previously mentionedStaff related matters (schedule, performance reviews, disciplinary action)On-site Representative for Opry Shop's recording booth (customer issues, minor repair, restocking)Ensure all company standards are being met Administrative work (price changes, inventory, ect)Also assisted in on-site banking on several occasions, verifying store deposits and balancing vault.

Received promotion from Sales Clerk to Assistant Manager in July 2011 Successfully acted as Temporary Store Manager August 2012 – February 2013, consistently exceeding monthly sales goals Remerchandised two stores, assisting Regional Manager with a total reset of Kentucky location. Trained over 20 employees, including the operational training of Regional Manager Created and implemented training tools, including a product knowledge book and several “How To” guidelines

Switched gears from food service to retail, starting as an associate. Assisted company with setting stores prior to opening location

Acquired 3 promotions, from entry level position to Restaurant Manager Consistently exceeded labor, inventory, and speed of service goals set by Regional Manager Constructed an effective and successful team