Alexa Boyle Email & Phone Number

Toronto, Ontario, Canada

• Increased social media engagement by 76% in impressions and 75% in engagement in 2023
• Produced monthly newsletters, coordinated interviews, and developed a detailed writer backgrounder, defining key themes, tone, and strategic questions to guide content creation and ensure alignment with organizational.
• Collaborated with the People & Culture team to design and implement an internal communication survey, collecting feedback on topics such as onboarding, training resources, town halls, and cross-team communication to.
• Assisted in organizing and launching quarterly CMRRA Sessions both virtually and in-person, promoting industry knowledge and insights for external stakeholders
• Led project brining content design in-house and enhanced brand visibility by redesigning company graphics and marketing material
• Coordinated outreach and led presentations to post-secondary Music Business programs, educated students and promoted corporate goals and services

Toronto, Canada Area

• Created, updated and maintained accurate data in the LDS database from various sources including CWR, spreadsheets, and web registrations
• Maintained strong relationship with clients, ensuring timely responses to inquiries and account updates
• Adapted to shifting priorities and effectively prioritized concerns based on impact to business

Toronto, Ontario, Canada

• Thrived in a dynamic customer service environment, delivering exceptional service with courtesy, efficiency, and professionalism. Effectively addressed customer inquiries and concerns, escalating issues to management.
• Conducted pre-calls to customers prior to pickup time, proactively discussing substitutions, PC Optimum Points redemption, and accommodating requests to add additional items to their orders.
• Maintained a strong focus on meeting deadlines by ensuring timely completion of order picking. Fostered open communication with our third-party delivery company and conducted audits on selected orders to maintain.

Toronto, Canada Area

• Researched and reviewed royalties suspended from payment due to conflicts, such as work disputes, publisher disputes, address unknowns, returned mail and non-represented clients.
• Processed quarterly distribution royalty files
• Worked efficiently and prioritized workload to meet deadlines/goals on royalty/licensing assignments and projects

Oshawa

• Research, draft, and schedule engaging content for university and college students on social media platforms
• Attend community events and create content for social media sharing
• Assist campus staff in attracting new residents and encouraging them to sign up for the mailing list

Toronto, Canada Area

• Monitoring and clipping press articles pertaining to Sony Music Artists
• Coordinate phone interviews between artists and radio stations nationwide and assist with artist promotional events
• Utilized MailChimp to design and distribute a weekly newsletter to media contacts, highlighting upcoming album releases, new music videos, and tour dates

Oshawa

• Assist at campus events such as Convocation, Start Strong, and fall orientation and provide campus tours to incoming first year’s students.
• Updated ‘Frequently Asked Questions’ booklet that was to be handed out to thousands of students at orientation.
• Connected with students or parents via phone, email, or social media to help answer any questions they had.

Napanee, Ontario

• Performed a variety of food preparation duties such as preparing cold foods and salads, slicing vegetables, and stocking kitchen for rush periods.
• Worked as a team to keep order backlog to a minimum and food items were well stocked
• Cleaned and sanitized work areas, equipment, utensils, and dishes.

Advanced Diploma, Music Business Management

High School Diploma