Alexander Stender Email & Phone Number

Copenhagen, Dk

Copenhagen, Dk

As Lead Business Analyst I lead critical initiatives at the intersection of strategy, data analysis, product and project management. I drive value by facilitating collaboration across various business functions, to turn challenges into actionable insights and strategies.Key responsibilities: • Engage proactively with stakeholders to align project and organisational objectives, fostering collaboration and buy-in for effective execution• Analyse performance metrics and customer data to inform strategic decisions and drive product optimisation• Be the Voice of the Customer (VoC) for customer-centric enhancements, ensuring alignment with user needs• Lead agile sprints to enhance cross-functional collaboration and continuous improvement• Identify process inefficiencies, conducting root cause analysis and streamlining workflows for cost efficiency and agilityAchievements:✓ Reduced card order support tickets by 11.6% and cut fraud handling costs by 45% through user-experience improvements and automation✓ Reduced passcode-related contact rate by 6.6%✓ Boosted user engagement by 110% through a redesigned feedback loop👨🏻‍💻 Notion, Jira, Asana, Miro, Pendo, Amplitude, Vitally, Hubspot, Freshworks, Intercom, Metabase, BigQuery, Looker, Google Sheets, Make, Zapier

Copenhagen, Capital Region, Denmark

Developing and implementing quality processes and procedures; as well as making recommendations for enhancements in business operations, tooling and product to enhance the overall customer experience. Monthly reporting on quality performance, analysing and visualising data to support data-driven decision-making (DDDM) in the Business Excellence domain.👨🏻‍💻 Notion, Jira, Asana, Miro, Vitally, Hubspot, Intercom, Metabase, BigQuery, Looker, Google Sheets,

Copenhagen, Capital Region, Denmark

Product onboarding, implementation, adoption and strategic consulting in utilising Pleo.Key responsibilities:• Served the Scandinavian market with product onboarding, implementation, adoption and general consulting in succeeding with Pleo• Liaised between customers and Product teams, conveying customer feedback to ensure their needs are addressed in future product updates• Led monthly meeting cadences with Sales to share insights and alignment of hand-over, to ensure a seamless customer journeyAchievements:✓ Contributed to NRR growth of +125% by identifying growth opportunities and driving expansions ✓ Taking part in Pleo reaching the milestone of $100M ARR. Completed by collaborating with sales to upsell new contracts and getting accounts to move more of their business spend to Pleo👨🏻‍💻 Notion, Jira, Asana, Miro, Pendo, Vitally, Hubspot, Intercom, Metabase, BigQuery

Copenhagen, Capital Region, Denmark

First hire to set up and execute Customer Success at Turis. Defining the onboarding, implementation and adoption journey for Turis' accounts as well as collaborating with Sales in entering new markets and industries.

Copenhagen Area, Capital Region, Denmark

Copenhagen Area, Capital Region, Denmark

Københavnsområdet, Danmark

• Webmaster: uploading and organising content on the website• Vendor setup with Amazon (DE) and Matas EDI• Google Suite super-admin• Digital marketing: retrieving performance counts, revising campaign texts and resolving rejected adds (Google Ads, Facebook Business Manager and Bing Ads)• Managing logistics between the inventories in Denmark, Norway and Germany• Setup and maintenance of GS1-Trade Sync (master data exchange system)• Implementing Danløn part-time registration app and integrating Outlook• Compiling and delivering monthly reports/statements• Customer care via different channels • Translation and ad hoc tasks 👨🏻‍💻 WordPress, MailChimp, Pacsoft Online, Microsoft Office, Zendesk, Zopim Chat, Passpack, Google AdWords, Bing Ads, EPay, PayPal, Klarna, Google Suite, ViaBill, Adyen, Google Payments, Trustpilot Business and Facebook Business.

Sundkrogsgade 4

- Scheduling and administrating counseling for PFA’s customers- Phone- and email based customer service, inbound as well as outbound- Segmentation and matching customers with advisors, in order to assure adequate and appropriate counseling- Handling various segments of the client portfolio

Copenhagen

- Responsible for the online customer service/support in Denmark, Sweden, Norway, Germany and UK- Product guidance, order statuses/inquires and complaint cases- Planning and facilitating activities on social media channels- Instagram & Facebook competitions and initiatives plus correspondence with bloggers and magazines- Administration of logistics tasks in Denmark, Sweden, Norway and Germany- Various ad hoc tasks

Copenhagen

- Scheduling meetings and consultancy for the insurers- Following up on leads from sales campaigns- Identifying customer needs and matching customers with services to ensure adequate consultancy

Herlev

My role included:• Inbound- and outbound customer service on the phone and via email• Handling various tasks such as; order inquiries, product guidance, delivery issues and general advising in relation to conditions of sale• Handling b2b costumer issues; order inquiries/statuses, complaints and delivery inquiries and statuses • Costumer support on social media – Facebook and Trustpilot

Master'S Degree, Msc In Business Administration And Information Systems

Bachelor'S Degree, Information Management (Digitalization)

Activities and Societies: Fundamentals of Communication, Fundamentals of Information Systems, Organisation Theory, Introduction.

Innovative Music Management, Music Management

Activities and Societies: Eight modules focused on educating students in: - Concept development in the music industry - Business.

International Student, 3-Year High School