Alexander Buffie Email & Phone Number

• Operations program manager for Patient Digital Engagement and Revenue Cycle Management lead for corporate specialty strategy
• Lead the program development, documentation, and cross-functional stakeholder management for "Best Practice" implementation
• Serve as a DRI for reporting on Salesforce case trends, customer attrition, NPS, and A/R performance to inform business strategy
• Facilitate the desk research, user testing/validation, and quantitative analysis functions to surface customer experience (CX) investment initiatives
• Design and facilitate cross-divisional readouts to inform strategy at the executive, management, and product levels
• Document and define investment opportunities in business cases; conduct impact and attrition analysis; and consult with product and UX Design teams to prioritize releases and backlogs

• Created the "Initiative Development Framework" to embed the customer-focused improvement opportunities into the product release planning cadence
• Forged partnership across UX Design and Voice of the Customer teams to coordinate research and strengthen investment framing
• Established a standardized set of reporting tools and KPIs to measure customer experience and satisfaction

• Served as project manager for the athenaCollector product; supported alpha, beta, and GA rollout of product functionality
• Managed strategic customer engagements and developed utilization reporting to identify trends and customer outliers
• Created customer-facing trainings, release notes, and other supporting collateral

Colorado Springs, Colorado Area

Managed daily operations at two offices and served as the direct supervisor for 120+ employees. Responsibilities included employee recruitment and hiring, procedural creation and documentation, production analysis and reporting, and discipline/terminations. Also provided supervision and mentorship for Practicum and Federal Work Study students from two.

Rockford, MN

Responsible for the oversight of seven employees and the direct handling of payments (personal & insurance related), scheduling, specialized referrals, insurance verification, and nutritional direction. Also responsible for greeting and guiding patients to their treatment rooms, fielding patient and professional calls, and providing trained therapeutic care.

Minneapolis, MN

Responsible for ensuring the successful coordination of various conferences, meetings, and educational activities in addition to assisting with Medicine-Pediatrics residency recruitment for the Department of Medicine. Also assisted with troubleshooting technology related issues and supervised three student assistants and instructed them in office.

Woodwinds Natural Care Center

Responsible for the digitalization and migration of all patient records, and providing the ongoing training and education of staff and new student interns. Also responsible for ensuring accurate scheduling, data entry, and financial accounts for all patients.

Sioux Falls, South Dakota Area

Trained in calling and fielding questions from members of the Augustana Alumni Association in addition to promoting scholarly and campus-related events and handling donations for the college.

Sioux Falls, South Dakota Area

As an ambassador for Augustana's Cultural Exchange program, I was responsible for providing cultural support and awareness for international students. Also, I acted as a liaison between the international students and the program directors. Additionally, I provided a week long "crash course" to assist the international students in assimilating to the.

I was extensively involved in the music department at Augustana College. This included active involvement in: The Augustana Band, Augustana Wind Ensemble, Augustana Percussion Ensemble, Augustana Mallet Ensemble (Special Performance at South Dakota Music Educators Conference), Northlanders Jazz Ensemble, Northlanders Jazz Combo, Primary Percussionist for.

Buffalo, MN

Provided logistical support, direction, and allocation of products and goods throughout the store,along with providing assistance to the customers. Also trained in light machinery operation.

Bachelor Of Arts (B.A.), German Studies, Philosophy, English, Modern Foreign Languages, Cum Laude

Activities and Societies: Delta Phi Alpha (National German Honor Society), Phi Sigma Tau (International Philosophy Honor Society).

Education record