Managed Services Leader for Telstra Business Center - Mont Albert

Manage Bunnings CAB, Major Incident, Daily Services communication, managing group Strategic Projects

Business Engagement Lead (ASP Int), HSBC COMMERCIAL BANKING 2019-2021Maintain oversight of technology investments across innovation and transformation initiatives for the regional and ASP international countries included (Australia, Bangladesh, Mauritius, New Zealand, Sri Lanka, Thailand and Vietnam).Attend relevant region/country COO chaired governance committees, engaging in and managing key Technology topics and deliverables oversights.Support Regional CIO in maintenance of relevant government, regulatory and Board relationshipsManaging countries charges and helping project teams with senior project sponsors navigate the bank's landscape and overcome HSBC scaling issues.Provide region/country COO with full oversight of and advice on all Technology issues related to the Country e.g. resolution of critical Technology incidents & co-ordination of key change and delivery deployments in region.Consulted on problem management and root cause analysis related to Region/Country CIO Owned Applications which providing expert advice.

Maintain high performance service support functions with global banking market under fixed income, futures and options.Accountable for global banking and market under fixed income and futures trading platform to maintain a stable platform and managing the infrastructure team services. Monitor, control and supporting the service delivery dealing with infrastructure and projects.As owner of the escalation process to assist with major incidents for escalation and ensuring service are resolved with effective communication for all stakeholders and post incident review.Managing their incident review, escalation process and high level of performance report with regular improvement activities.Drive internal and third party service review meeting covering performance, service improvement, quality and processes.Lead the team to review fixed income and futures to continually evergreen improvement included platform, system enhancement as well as service sustainability.Ensuring all patches and infrastructure updates are carried out promptly with effective manner in order to meet with compliance and regulatory requirement.Make recommendations for service improvement plan and ensure actions are followed.

Global Banking and Market Production support lead for Futures & OptionsManaging daily trading connectivity of the Futures applications on the trading desk, our system provides connections to the various Exchanges included HKFE, TSE, KSE, HKFE, SFE and SGX.HSBC have direct access to the Asia, US & UK exchanges and the order book management system, which provides direct market access trading. Provide direct support for global trading desk support for Futures and Options.Ensure Asian team operates as part of Futures IT global team.Manage external vendor with global trading platform meeting global SLA agreement.