- IT, Technical and customer service training development, implementation and delivery- Digital solutions and troubleshooting trainings for large automobile companies regarding their connected services mobile phone-car applications- DTP design- Identify learning opportunities and develop ‘Learning Plans’ and materials to fill the gaps.- Establish relationships with External and Internal clients and identify and update top incidents, frequent questions and build the knowledge through external contacts e.g. conference calls and field visits.- Learning and Development of new employees’ materials (New Products roll out, Refreshers, Technical workshops, soft-skill courses).- Participating in projects to boost department's efficiency and morale and improving customer satisfaction.- Achieving KPIs and CSATS targets.

- Assess and identify group and individual trainees’ learning needs- Create and maintain materials and guides for the learning program- Monitor and share feedback and information on trainee participation and areas of improvement- Providing advice on handling customer inquiries and complaints in an effective and professionalmanner- Soft skills training- Accommodating in-depth training for all new-starters- Product knowledge and soft skills management- Dispute resolution techniques

- Providing customer support/administration for an international Fortune 500 company for cars, motorcycles and power equipment in English language for United Kingdom customers over phone/chat/emails- Assisting customers effectively by solving customer disputes, technical and other queries and/or complaints- Providing customers with additional information about the products or services involved- Discussing products offered and ensuring customer satisfaction- Tactfully handling confrontational or stressful interactions with the customers- Completing supporting paperwork and database updating as required in CRM and ERP systems

- KYC- Verifying accounts/documents of Uber drivers- Reviewing/approving documents and Background checks- Uber web application support- Fraud detection/investigation of drivers as well as riders- Multinational customer and internal communication with drivers - Handling customers or ride hailing drivers (independent contractors) inquiries, complaints, billing questions and payment extension/service requests.- Strategic Consulting- Assisting ride hailing drivers effectively by solving customer disputes, technical and other queries with the ride hailing app.- Completing supporting paperwork and database updating as required

Enetpusle Company split into 2 and I became part of the sports commentary division as a Senior Live stadium reporter for InPlay Sports Data.------– Traveling to various sports locations to report sports venues– Live commentary of various sports events in English through a phone connection, mainly soccer matches live from the stadium– Making constant live detailed updates of the statistics of the match (weather, current possession of the ball, part on the field on which it is being played, corners, free kicks, substitutions, % of audience)– Acquiring and maintaining an excellent knowledge level of the specific commands, terms and phrases used while reporting events and the internal policy rules and work in accordance with them at all times

– Working as an English teacher required communication with children aged 14- 18– Presenting the English grammar, vocabulary and culture– Team work activities organization. Groups within the class– Using various modern methods and methodologies to identify the type of the learners and to help them acquire new information in the best way possible– Training their written and verbal English through various exercises

– Live commentary of sports events in English through a phone connection– Providing betting feed, statistics using particular reporting terms– Reporting all events throughout the match without exceptions – Travelling to various locations using own means of transport– Dealing with various problems during the event (phone connection problems, stopped games etc.)

- Candidate sourcing, screening, selection;- Assist with recruitment - reviewed CV’s, arrange and conduct interviews, evaluate candidates;- Maintaining excellent working relationship with candidates;- Online research of companies, working in different industries;- Maintaining correspondence with candidates via phone and/or e-mail;- Interviewing candidates for various positions and evaluating their performance;- Managing a team of 5 sales agents- Distributing the work/enquiries/complaints to the sales agents