Alexander Ferro Email and Phone Number

• Preparing and conducting client-facing meetings, while delivering financial/claims reporting and issue analysis.• Excellent client support through proactive management of projects and escalated requests, as well as coordination with internal partners to resolve issues.• Facilitating and initiating client health plan updates and project implementations, as well as managing deadlines and communication deliverables throughout.• Ability to work both independently and on a team in a… Show more • Preparing and conducting client-facing meetings, while delivering financial/claims reporting and issue analysis.• Excellent client support through proactive management of projects and escalated requests, as well as coordination with internal partners to resolve issues.• Facilitating and initiating client health plan updates and project implementations, as well as managing deadlines and communication deliverables throughout.• Ability to work both independently and on a team in a fast-paced, evolving work environment, while consistently meeting deadlines and goals.• Excellent Salesforce CRM skills and ability to meet and manage deadlines with attention to detail.• Accountable for remaining well-informed of the State Legislation changes, organization/business updates and marketplace events alike.• Strong knowledge of Microsoft Office Suite and internal systems/reporting tools (Microsoft Excel, PowerPoint, Word, Outlook, Access, Adobe, Salesforce, RxClaim).• Recipient of the CVS Outstanding Performer Award• Promoted from Account Manager, to Senior Account Manager in 2022• Outstanding feedback on a quarterly basis from internal leadership, as well client-based survey results while maintaining an above average score throughout my career.• 32 Values in Action Rewards from Senior Leadership and other colleagues Show less

Responsible for the management of all daily business operations (Marketing, Cost Control, Fleet Logistics,Administrative Processes and Sales Quotas)

- Providing clinicians nationwide with the access to education management training- Troubleshooting any and all issues clinicians have with our system and/or their Education Credits- Participating in marketing campaigns and live medical conferences and educational opportunities