Alexander Jenkins Email & Phone Number

Hello! My name is Alexander, and I am a young professional striving to break into the IT/Cloud dev industry and make my mark on these new and innovative technologies. I am a self motivated, well spoken, and a fast and efficient learner. Since the age of ten I’ve always had a passion for technology, especially computers, and have dedicated over 15 years to learning how to build windows computers, learning Microsoft software (excel, PowerPoint, word), and am currently learning and achieving certificates in azure cloud development. (AZ 900 obtained (05,13,2022)), (AZ104 06/21/2022)I also have an extensive background with video making and photo editing with over 5+ years in Adobe photoshop and Adobe premier pro/ After effects.

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  Computer Support Technician

  Prologic Its

  Feb 2023 - Present - Forest Park, Georgia, United States

  Responsible for servicing over 2200 student and teacher laptops, printers, mimio smart boards, and mobile devices in the Clayton county school district. Acting as a liaison between the CCPS students and staff and the technology department to resolve hardware and software issues. Responsible for utilizing the “incident iq” ticketing software and responding to tickets in a timely and effective manner, while also providing stellar customer service. Leading projects with school administration to effectively distribute, monitor, and recover various technological assets and keeping well detailed records. Utilize a strong sense of time management to service multiple tickets to ensure a proper response time.