Warranty Support Technician
Current● Assess and route the intake process for technology requests via tickets, ensuring all requests start ina timely manner, and resolved.● Manage technology requests by logging, categorizing, and prioritizing them accurately, ensuring noduplications for efficient technical review processing.● Collaborate with technical leads and third-party vendors to gather necessary asset information,timely resolve technology requests, and promote collaboration across the entire team.● Adept at managing users issues and process escalations to resolve tickets in a timely manner.● Support device onboarding process for new users, ensuring smooth transition configuring devicesaccording to the client’s needs.