Daniel Hicks Email & Phone Number

Georgia, United States

• Assess and route the intake process for technology requests via tickets, ensuring all requests start ina timely manner, and resolved.
• Manage technology requests by logging, categorizing, and prioritizing them accurately, ensuring noduplications for efficient technical review processing.
• Collaborate with technical leads and third-party vendors to gather necessary asset information,timely resolve technology requests, and promote collaboration across the entire team.
• Adept at managing users issues and process escalations to resolve tickets in a timely manner.
• Support device onboarding process for new users, ensuring smooth transition configuring devicesaccording to the client’s needs.

Georgia, United States

• Assisted with training new employees enforcing safety and health policies.
• Optimized and streamlined the intake process, making recommendations for improvements toenhance efficiency and effectiveness.
• Monitored inventory levels for department management ensuring a streamline re-order operation.
• Secured cost savings by restructuring vendor performance including analyzing quality, vettingnew/improved products.
• Drove creation of promotional displays and end caps ensuring quality compliance.

Bachelor Of Science - Bs, Information Technology

Activities and Societies: Dean’s List 2019,2020, 2021

General Studies