- Reporting regularly to the Managing Director DACH - Personnel responsibility for employees in the sales process and development and maintenance of qualifications as well as training planning- Coordination and quarterly review of individual targets and annual appraisal of employees- Feedback meeting with the Account Manager (Operations) and coordination of further planning and procedures - Managing and developing sales employees and, if necessary, training employees from other processes as well as freelancers and other interested parties - Optimization of processes and procedures, taking into account the requirements of the BA in the GMS global.- Support in ensuring the maintenance and extension of all necessary accreditations and approvals- Development of sales/marketing measures- Responsible for association work in the region- Regional customer development planning as well as recognizing new potential with existing customers (market and competition observation and analysis) with the involvement of customer support sales- Overall responsibility for all customers globally in the area of application- Creation of and adherence to regional sales and event planning - Monitoring the timely preparation of quotations including calculation and quotation tracking- Development and expansion, support and maintenance of the network of auditors and consultants - Planning and implementation of information events for customers and auditors; participation in the training courses and presentations required for accreditations and approvals to maintain the corresponding approvals (or appointing and sending replacements)- Organization, implementation and execution of customer events - Informational talks ("cross-selling")- Competition and market observation- Acquisition of new customers and expansion of the customer base- Representation of Intertek Certification GmbH- Maintaining and servicing existing customers

Support and consulting of customers in the industry; new acquisition of OEM customers as well as expansion and development of new markets; Sales negotiations of pumps, systems and services; Implementation of sales targets and sales strategy; Intensive travel activities for customer support, e.g. plant visits; Support of trade fairs as well as market and competition observations; Creating visit reports, working with CRM, Microsoft Office and ERP system; Maintaining good communication, e.g. by regular communication with the team leader as well as with the head office; Working according to DIN EN ISO 9001, implementation of LEAN methodology

Contact person for customers under self-responsible support; Project management and project controlling via SAP; Interface between customer and project team; Risk analysis; Project reviews on site at the customer's office; Takeover of special projects in cooperation with the management; Special function as CRM Poweruser / IT Testuser

Leadership and employee development of a group of service technicians; Determining, recording and assessing the customer requirements; Creation of assembly orders; Self-responsible support of a service area; Classification and coordination of service technicians; Support in the organization of work and information sharing; Editing and deciding on complaints; Processing of warranty orders

Directing and coordinating the installation and commissioning in the field of process technology (KZE, UHT, Mixer, CIP, Hygienecenter, Filler) on site at German and international customers; Technical support and problem analysis; Programming of various systems (PLC, Allen-Bradley, Zenon); Acquisition of special projects in cooperation with R&D