Alexander Kramer Email and Phone Number
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As an accomplished operations manager specializing in hiring and staffing strategy, workforce and leadership development, and driving continuous process improvement, I’ve found my successes have been achieved by building and leveraging strong colleague and stakeholder relationships and swiftly adapting to changing priorities. I have extensive experience conducting root cause analysis and implementing corrective actions to advance organizational objectives. My passion for delivering results that exceed expectations is evident in my recent achievements:▸Led operations with 1.1K direct/indirect reports, 6 operations managers, 20 area managers, and 30 team leads.▸Delivered labor and hiring plans aligned with market demand of 300K production hours and $500M revenue.▸Increased outbound production by 52% and achieved #3 rank in planning accuracy and staffing to plan.▸Achieved top 10 rank in all key outbound quality metrics.▸Reduced recordable incidents by 52%.▸Improved defects per million opportunities by 93% within 6 months. ▸Launched fulfillment center by onboarding, training, and developing 100+ salaried leaders.I would love an opportunity to discuss how my proven strategies and experience will advance your short and long-range goals. Please, contact me at kramera1990@gmail.com. I look forward to hearing from you!
Amazon
View- Website:
- amazon.com
- Employees:
- 500669
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Senior Operations ManagerAmazon Mar 2021 - PresentChicago, Illinois, United StatesAs Senior Outbound Operations Leader, I direct strategic outbound operations with 1.1K direct and indirect reports including 6 operations managers, 20 area managers, and 30 team leads. A few of my key achievements include:▸Partnered with staffing and HR partners to develop labor and hiring plans aligned with market demand of 300K production hours supporting $500M in annual revenue.▸Drove 52% increase in outbound production and achieved #3 rank in planning accuracy and staffing to plan. ▸Collaborated with regional and local stakeholders to develop new hire quality training program contributing to site ranking top 10 in all key outbound quality metrics.▸Introduced near-miss program and led associate safety committee activities reducing recordable incidents by 52%.▸Coordinated and benchmarked with network single-stream local facilities teams on machine uptime and production performance, driving 93% improvement in defects per million opportunities within 6 months. ▸Mentored and developed high-potential candidates and leaders promoting 8 warehouse associates, 5 area managers, and 3 area managers into operational management, leadership, and senior leader roles.
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Operations Manager - Outbound SmeAmazon Jun 2020 - Mar 2021Des Moines, Iowa, United StatesIn this role, I launched the first fulfillment center in Iowa by onboarding, training, and developing 50+ salaried leaders. A few of my key achievements include:▸Leveraged training and development best practices ranking #1 on-time delivery, #1 building quality, and #2 productivity across all launch sites in 2020. ▸Utilized real-time coaching, proper 5S, and organization of oversize and amnesty areas to reduce DPMO by 29%. ▸Established standardized process to research and clear loose items in pack walls and trained staff on system, achieving 71% decrease in total customer misses and 22% increase in problem solve rate during peak times. ▸Facilitated training program for managers focused on root cause analysis and conducting effective daily quality walks reducing total Sort DMPO by 15% and Rebin Error Indicator DPMO by 8%, leading to adoption for all launches.▸Leveraged data insights to develop action plans with stakeholders reducing mechanical issues 500%+.
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Area Manager Ii - Amazon FulfillmentAmazon 2017 - Jun 2020Greater Chicago AreaAs Area Manager II, I led area strategy development and execution focused on cultivating continuous process improvement, maintaining safe work environment, and managing critical projects. I provided thoughtful coaching and development for 120 direct reports. Introduced social distancing protocols in response to pandemic. A few of my key achievements:▸Identified outbound customer service opportunity and implemented new standard work processes improving customer experience success by 56%.▸Orchestrated implementation of business processes supporting multi-unit shipments for state-of-the-art 900K square foot Chicagoland facility. ▸Conducted in-depth analysis of pack rate and designed corrective actions improving pack rate by 120%.
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Service Manager And Sales ManagerCintas Jun 2014 - 2017Phoenix, Arizona AreaIn this role, I spearheaded sales and service operations, generating $3.6M in annual revenue by developing and executing market growth strategies, leading and developing direct reports, and improving processes. A few of my key achievements include:▸Developed and implemented scheduling and workflow process improvement, increasing on-time customer interactions from 86% to 92%.▸Effective coach leading to internal promotion of 3 partners into sales and operations roles▸Contributed to successful purchase and integration of largest competitor within state▸ Collaborated with a regional team to develop internal marketing program for entire Western Fire Protection division in 2016 -
Sales ProfessionalCintas May 2013 - Jun 2014Phoenix, Arizona AreaWorked with local operation and divisional partners to drive location growth and lead generation, ensuring customer expectations are met.- Developed sales specific tracker to build visibility toward proper pipeline and sales activity management- Achievers Club Q3 Fiscal Year 2014 (Top 30% of Sales Organization)- Achievers Club Q4 Fiscal Year 2014 (Top 30% of Sales Organization)
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Management TraineeCintas May 2012 - May 2013Phoenix, Arizona AreaWorked in rotational role to streamline operational processes, develop local partners and cultivate broad range of skills to drive organizational growth. -Collaborated to provide in depth problem solving locally and regionally resulting in streamlined scheduling processes.-Developed uniquely effective training regimens for existing and newly hired frontline partners to drive regional and local customer service excellence. -Provided individual service excellence in productively managing all local national core service accounts -Efficiently managed all Arizona front end scheduling workflow through proficient knowledge of AS400 database -Implemented dynamic fleet maintenance protocols to increase DOT compliance while enhancing regional fleet safety
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Human Capital Metrics ConsultantAllstate Jan 2012 - May 2012Oxford, OhioPartnered with Allstate to determine the the effectiveness of internal training, mentoring, and development programs catered towards women and minorities at the company Provided statistically significant analysis showing definitive return on investment of the programs in dollars along with a correlation of employee participation with advancement in the company. -
Sales SpecialistRei Feb 2007 - May 2012Provide superior customer service through product knowledge, ensuring that client needs are met. Work collaboratively with the management team to ensure excellent customer service and employee training. -
Build America Team MemberThe Ability Experience May 2011 - Aug 2011Part of a diverse sixteen person team that spent seven weeks over the summer (2011) building amenities and fundraising for individuals with disabilities. Prior to experience individually rose $3500, while contributing to overall team total of $70,000 over the summer. -
Outdoor Pursuit Center--Trip LeaderMiami University 2008 - 2010Oxford, OhioAssumed a leadership role in weekend and weeklong wilderness trips for Miami University students, ensuring safety of groups while confirming organization and readiness of participants
Alexander Kramer Skills
Alexander Kramer Education Details
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Business, Political Science
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Glenbard West High SchoolGraduated
Frequently Asked Questions about Alexander Kramer
What company does Alexander Kramer work for?
Alexander Kramer works for Amazon
What is Alexander Kramer's role at the current company?
Alexander Kramer's current role is Operational Excellence ♦ Labor & Hiring Strategy ♦ Process Improvement ♦ Team Leadership & Mentoring.
What is Alexander Kramer's email address?
Alexander Kramer's email address is kr****@****tas.com
What is Alexander Kramer's direct phone number?
Alexander Kramer's direct phone number is +163034*****
What schools did Alexander Kramer attend?
Alexander Kramer attended Miami University, Glenbard West High School.
What are some of Alexander Kramer's interests?
Alexander Kramer has interest in Fly Fishing, Environment, Education, Running, Human Rights, Golf, Hiking/backpacking.
What skills is Alexander Kramer known for?
Alexander Kramer has skills like Customer Service, Powerpoint, Strategy, Public Speaking, Fundraising, Training, Time Management, Word.
Who are Alexander Kramer's colleagues?
Alexander Kramer's colleagues are Mano Sohrabi, Katy Duran Gómez, Mai Sang, Saheb Khan, Soumia Rezzouqi, Rohan Parikh, Willie Carter Iii.
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Alexander Kramer
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