Alexander Lamas Email and Phone Number

1. Provide leadership on processes and issues between internal customers, I.S. staff, and the business systems2. Possess and apply a working knowledge of principles, practices and procedures to complete difficult assignments3. Handle requests from end-users4. Inform users of services available5. Understand the company's business rules and requirements to develop detailed system requirements6. Train new and existing users on applications7. Act as interpreter between technical and non-technical users8. Work with other Business Systems Analysts / Solution Designers on projects from inception to completion including ongoing status reports to involved parties9. Test new systems/modifications prior to implementation10. Create/modify end-user documentation11. Protect company proprietary and confidential information

1. Responsibilities include serving five years as both the Principal Business Analyst and the Project Manager for the Company’s Collections and Invoicing Applications. o Proven track record of initiating and facilitating communications between the Business, IT, and vendor. o Ensuring that all application issues are addressed and effectively resolved on a timely basis. o Facilitating periodic team meetings to ensure achievement of timely communications, issue resolution, client satisfaction, and system stability. 2. Business Analyst duties include accountability for the documentation of the Business Requirements, including documents for reporting and other projects. o Facilitating communications between the Business, Business Intelligence team members and IT development with respect to identified Business Requirements. o Ensuring that the Business Requirements are fully documented with complete and accurate details (including use cases and test scenarios) made available for all stakeholders. o While applying “Agile” Project Methodologies, organizing periodic meetings to ensure timely communications, issue resolution, customer satisfaction, and document acceptance.3. Leading negotiations (serving as a liaison) with third party vendors with respect to accurate software program implementations.4. Improving internal processes making them more efficient; i.e. facilitating migrations and acquisitions.5. Ensuring compliance to meet local regulations standards.6. Working directly with and taking direction from upper level management, including Senior Directors of Billing and Collections and Vice Presidents of Finance and Corporate Tax.

1. Support Head of Global Accounts who reports directly to Area Vice President Assist in corporate sales related activities facilitating communication with customers and all sales related tasks of the Key Account Management team 2. Assist in the preparation of international Request for Quotes received from customers 3. Ensure correct customer data management for key accounts Review and revise customer profiles to ensure accuracy 4. Special Projects (creating marketing support packages for submitted quotes) 5. lmprove internal processes, such as automating reports used to create PowerPoint presentations to key customers. 6. Interview college student candidates for internships