Alexander Mann Email & Phone Number

Galway, County Galway, Ireland

Working on the next Romero FPS.

Galway, County Galway, Ireland

Directing overall program management within the leadership group for Frostbite’s global quality teams, working towards continued monitoring and continuously improving quality within the Frostbite Engine space through multiple disciplines. Responsibilities Include:- Global Program management of Frostbite quality teams, a multi-discipline group comprising of QA, Engineering & Analytics, focusing on monitoring the quality and automated testing of Frostbite’s in-house engine, with additional stakeholder management & support to game teams using the engine releases.- Working with leadership across multiple team disciplines around efficiencies & process improvements towards streamlining delivery of value, and ensuring deliveries are adequately communicated to relevant stakeholders.

Galway, Connacht, Ireland

Providing production management to EA software engineering teams, working towards centralized tools and technology for the next generation of EA HD titles. Responsible for the planning of time, resources and tracking milestone progress, while working closely together with the other managers & directors in the team.Responsibilities Include:- Project management of Agile software development (Scrum/Kanban) of multiple projects across teams located locally and remote.- Ownership and implementation of project process improvements, scheduling and quality including risk management and capacity planning/resource management.- Product management via communication of reporting progress & status to stakeholders and directors worldwide on a weekly, quarterly and annual basis.- Developing, maintaining and publishing project KPI’s that track project quality, delivery and predictability - while also identifying risks to KPIs, with mitigation options.- Outside of managing Software development projects, also responsible for people and team management via embedded QA teams, and site reliability engineers for live support of projects.- Site leader for the engineering teams in Galway, Ireland - fostering an engaging and fun working environment, while representing the team on a multidiscipline site, in addition to externally representing EA and industry via talks & presentations at industry conferences and local academia.

County Galway, Ireland

While working as a Live Analyst, I was also tasked with the role as the Product Owner for software engineering solutions being developed onsite for the Live Quality team.Responsibilities include:- Understanding and documenting the needs around the Live Quality team, and working with development teams to provide and clarify requirements and develop engineered solutions for the team, and later adoption from EA studios. (I.e EA Sports)- Engineered solutions included Social Media analysis tools, automated scripting solutions for testing in live and live dashboards representing live service status.- Being the main Point of Contact between development teams and end users, establishing clear communication around feature requests, bugs & issues and project deadlines/releases.

Galway, Ireland

Founding team member of the EA centralized Live Quality Team responsible for PC, HD Console and mobile games.Responsibilities included:- Working directly with EA Studios to verify the quality of the end to end user experiences of game launches, live service patch releases, promotions and programs.- Core member during startup and building of the new centralized Live Analyst team in Galway, providing live subject matter expertise, process starting points and project documentation.- Conducting manual tests, and helping build tools and scripting automation to help ensure the content created by EA studios is at a suitable quality.- Ensuring any bugs, issues or trending player concerns are identified with studios and addressed with a quick turnaround.

County Galway, Ireland

Developed and managed the roll-out of classroom and eLearning based training across EA's Worldwide Customer Experience in-house locations and outsource sites.Responsibilities included:- Managing various training projects around EA product launches (Need For Speed, Battlefield, Battlefront, EA Sports, Titanfall) and internal initiatives (Tech Support Training, Social and Community)- Developed bench marked training materials. Knowledge transfer areas included Lithium Tool sets (Web, Forums & Social Intelligence), Social Media strategy, reporting to studio stakeholders & EA/Product Specific Brand Voice policies.- Presenting to groups of people in classrooms, instructing individuals across diverse cultures, and producing voice-over/camera work for eLearning materials.- Traveling globally to train and site-setup multiple outsourcer sites for ‘Go-Live’ on various initiatives for internal sites and outsource vendors, (US, Philippines, Guyana (South America), Romania, India)- Monitoring of key performance indicators and one-to-one coaching/mentoring of Phone, Chat & Social and Community staff.- Knowledge and use of full Adobe suite (Captivate, Photoshop, Premier, etc.) to develop training materials that aligned with various EA product branding for rollout worldwide for up to 1000+ learners

County Galway, Ireland

Assisted customers and the community via the official forums with ingame/tech issues for the MMORPG Star Wars: The Old Republic.Responsibilities included:- Communicating confidently and professionally over company owned forums to over a million registered players.- Stakeholder Liaison with multiple points of contact across multiple departments within the company to investigate further into live player issues, and report back to players with details.- Supporting customers on the front line with hardware and software issues through high contact launch period.

Sale, Cheshire

Checkout Supervisor for the Sale branch of Sainsburys retail store. Role included managing a rotation of up to 80 staff, scheduling, interviews, training & coaching and championing customer service.Responsibilities included:- Managing staff within Customer Service departments during live trading - One to One coaching and mentoring for staff around various job roles.- Ensuring complete customer satisfaction targets are met within a high pressure retail environment- Managing schedules and allocating staff to various job areas depending on their strengths- “Talkback” colleague performance interviews within the Customer Service department. Working with staff to understand pain points, and remove blockers - surpassing KPIs targets and increased year on year growth over multiple years. (70+ staff)

Bachelor Of Science (Bsc), Computer Games Technology

Btec National Diploma - Advanced Vocational, Information Technology, Triple Distinction