From April 2022 to the Present I am employed as an Operations Administrator / Helpdesk Administrator for Andron Facilities Management. I look after the Helpdesk for Andron for the whole of Scotland, this covers hundreds of Sites and Clients to liaise with. Already in my short time with Andron I have built relationships with the Sales, Contracts and Regional Managers. This is a fast-paced environment, and prioritising my workload is essential to ensure that issues of the utmost urgency are dealt with and resolved as soon as realistically possible.+ Liaising with Clients, Contracts, Sales and Regional Managers.+ Answering Calls and Emails from Clients, resolving any issues which may occur.+ Logging jobs on our Help Desk system Service Channel.+ Escalating issues when required and following jobs from start to finish in a timely manner.+ Maintain and monitor our Client Helpdesks to ensure we are achieving our SLAs/KPIs.+ Ensuring accurate records are stored on electronic files for all our sites and ongoing issues.+ Attending meetings when required and planning the next steps.+ General Office Administrative duties, such as arranging travel for managers, hiring cars, booking hotel rooms, ordering supplies and posting letters.

From December 2021 to April 2022 I was employed as a Scheduler / Recruitment Officer at InverCare in Cumbernauld. In my time with InverCare this far, I have had a mixture of different duties. I have most recently been working as a recruitment officer within the business. I have listed some of my responsibilities below. I have also provided care to service users in the community due to staff shortages and carried out any additional Adhoc duties required of me.+ First Point of Contact for our Home Care Workers.+ Creating the Rota for Each Location to Ensure Each Client Had the Necessary Support.+ Ensuring all Home Care Workers were on Shift When Required.+ Ensuring Sufficient Cover Within the Community.+ Processing Annual Leave For Each Home Care Worker.+ Creating Staff ID and providing uniform. + Organising PPE Packages.+ Posting Vacancies Online within the business. + Arranging and Coordinating Interviews.+ Organising Staff Files and Paperwork In Line With SSSC Guidelines.+ Managing Social Media Platforms To Advertise and Promote Our Vacancies.+ Validating ID and Right to Work Checks.+ Processing PVG Applications To Successful Candidates.+ Contacting Referees.+ Liaising with Finance To Ensure Information Is Accurate To Process Payroll.+ Issuing Contracts to Successful Candidates Using Adobe.

From May 2016 to December 2021 I was employed as a Sales Advisor at Sky in Glasgow. I spent five and a half years at Sky and have achieved so much in this time. When I started with Sky I was a Sales Advisor, I later became a Role Model, which meant was that I would help the new starts to the business. Through my experience, I have built up relationships with team leaders, I have been trusted looking after several teams, which consisted of new and tenured advisers.+ Reviewing Customer Accounts via Inbound Calls.+ Updating Customer Accounts With Concise Notes.+ Pinpoint The Customer's Dilemma and Find a Tailored Resolution.+ Attempt To Retain The Existing Customer Base Using Negotiating Tactics.+ Build Great Rapport With Customers To Provide The Best Customer Service Experience.+ Building Value By Selling Relevant Products Tailored To Each Customer.+ Bettering Myself Using Customer and Manager Feedback.+ Meeting and Exceeding Sales Targets.+ Processing Broadband and Mobile Orders.+ Resolving Complaints.+ Training New Starts To The Business.+ Carrying Out Coaching Sessions To Provide Constructive One-To-One Feedback.+ Delivering Engaging Team Brief Sessions and Covering Statistics.+ Creating Competitions To Keep Staff Inspired To Achieve Targets.+ Ensuring All Members of Staff Were Adhering To Their Schedule and Being Productive.+ Creating The Seating Plan For Glasgow.+ Producing Reports For All Managers and Head of Site To Discuss At Meetings.

From August 2015 to May 2016 I was employed as a Bartender at The Carrickstone JD Wetherspoon Pub In Cumbernauld. During this time, I was worked as a Part-Time Bar staff. I was made a permanent team member at the pub, I was contracted to part-time, however, worked full-time hours each week to meet business demand. Working at Wetherspoons was a great experience as it is a fast-paced business and would often have you picking up multiple jobs at once and thinking three steps ahead of yourself. I worked most nights under immense pressure as the pub would often be full.+ Serving and Delivering Customers Food and Beverage Orders.+ Welcoming Customers.+ Cash Handling.+ Maintaining High Standards of Health and Safety.+ Stock Replenishment.+ Building and Maintaining Customer Relations.+Complaints Handling.+ Maintaining Cleanliness Throughout.+ Mixing, Garnishing and Serving Drinks.+ Ensure Working In Compliance With All Legislation Including The Licensing Scotland Act 2005.+ Maximising Opportunities To Sell.

From February 2015 to May 2015 I was employed as a Stockroom Assistant at Burtons Menswear in Glasgow City Centre. I had no experience working in a stockroom prior to working at Burtons. I was mainly based in the stockroom where I organised our deliveries which we received on Tuesdays and Fridays. This role was crucial to the store, as, without my role, the stock would be limited for sale on the shop floor.+ Stock Replenishment.+ Arranging Deliveries.+ Unpacking and Packing Orders.+ Organising and Maintaining Shop Standards.

From October 2014 to January 2015 I was employed as a Sales Associate at River Island in Cumbernauld over the busy Christmas Period. This was an exceptionally busy period for the branch and was very demanding. Unfortunately, I was only a temporary member of staff.+ Stock Replenishment.+ Issuing Refunds When Necessary.+ Cash Handling.+ Collecting Online Orders.+ Organising and Maintaining Shop Standards.+ Maintaining Store Cleanliness.

From August 2014 to October 2014 I was employed as a Sales Associate at Forever 21 in Glasgow City Centre. This was my first time working in a clothes store. I found this to be exceptionally busy as the store was in the heart of the city centre. The store had not long opened, the organisation had to be to a tea as members from the head office in the United States would regularly visit the store to ensure it ran to their high standards.+ Stock Replenishment.+ Issuing Refunds When Necessary.+ Assisting With Queries.+ Helping In The Fitting Room.+ Cash Handling.+ Collecting Online Orders.+ Organising and Maintaining Shop Standards.+ Maintaining Store Cleanliness.

From October 2012 to January 2014 I was employed as a Sales Assistant at The Fragrance House in Glasgow City Centre. I played a crucial role during my time with The Fragrance House for the duration. Working during this period in a customer-facing role in a store with such high demand proved to be both challenging and beneficial, as I learned a lot about customer service and myself working under pressure. The store was owned by Scotmid and Semichem, the store had regular targets to be self-sustaining and we would consistently push ourselves to ensure our targets were exceeded.+ Stock Replenishment.+ Issuing Refunds When Necessary.+ Assisting With Queries.+ Recommending New Products.+ Cash Handling.+ Organising and Maintaining Shop Standards.+ Maintaining Store Cleanliness.