Alexander Mcbride Email & Phone Number

Reston, Va, Us

Virginia, United States

Virginia

Pentagon

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels• Assess the need for and implement performance upgrades to Mac and PC boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment• Where required, administer and resolve issues with associated end-user workstation networking software products• Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems via the assignment of trouble tickets• Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by end users• Accurately document instances of desktop equipment or component failure, repair, installation, and removal• Accurately document and update all assigned trouble tickets

Baltimore, Maryland Area

• Work in company level missions in order to accomplish Army Objectives • Fulfill the duties of a Platoon Leader in a Network Support Company• Familiarize and work with communications equipment such as ASIP Radios and Blue Force Tracker• Plan and Supervise training weekends to familiarize and educate soldiers with proper army training and communication capabilities. • Plan and Execute training missions utilizing Satellite Systems and Army computer Networks. Both NIPR and SIPR• Ensure safety and proper precautions are taken at all times in order to ensure soldiers are safe and efficient

Washington D.C. Metro Area

• Direct support of the Defense Logistics Agency • Communicate with users and supervisors to install workstation hardware• Direct support of the Defense Logistics Agency • Configure desktop images and publish certificates • Troubleshoot Hardware and Network issues with both HP and Dell Laptops• Respond to requests for technical assistance in person, via phone, or email• Assist with issues for IOS Devices• Maintain confidentially and discretion when working with PII and other sensitive material.

Washington D.C. Metro Area

• Direct Support of the National Guard Bureau • Responsible for responding to calls and emails in order to diagnose technical issues to be sent to proper onsite and offsite technicians.• Assess the process of IT tickets and how to improve their timely resolve• Coordinate with other technicians in order to meet the highest standard of customer service.• Perform Access Control for user accounts • Train and Supervise all new employees in order to familiarize them with their jobs and ensure efficiency and reliability

Bachelor Of Arts (B.A.), European History

Diploma Of Education