Alexander Morash Email & Phone Number

Fredericton, New Brunswick, Canada

Fredericton, New Brunswick

Application Support at Cvent is the go-to team for making sure production is running smoothly at the application layer. Working hard so customers are able to complete their objectives even in the face of bugs, bad data, and "user error". As an Application Support Engineer I : - Took deep dives into complex bugs in a C#/.NET and java micro-service based production environment. Provided detailed breakdowns of production bugs to development teams. Triaged client issues to help development teams prioritize what to fix in production. - Worked closely with client-facing teams to provide workarounds for production issues while development teams work on long-term fixes. Performed datafixes on SQL and NoSQL datastores touching thousands of customer accounts and millions of rows of data. - Proactively monitored production logging data using Splunk, New Relic and Datadog to find production issues before our clients. Maintained 30+ New Relic Synthetic scripts that ran on multiple production environments that were used to detect major service outages. Developed multiple splunk dashboards that offered insight into application performance and helped to find new and potentially dangerous errors.- Produced custom reports from data using SQL and NoSQL databases that provided Cvent leadership with information about product usage to direct development pipeline. - Produced client facing reports used to analyze millions of dollars of business transactions processed through Cvent.- Handled over 1000 tickets from clients and different departments all across Cvent building strong written and verbal communication skills.-Championed an overhaul of our team's documentation and wiki space which increased usage by over 50%.

Fredericton, New Brunswick

Self-directed position involving selling and purchasing products on behalf of employer while organizing and cleaning store front. Evaluated items such as cell phones, computers, stereo equipment, musical equipment, and video game consoles to negotiate their value with customers while maximizing profits for employer.

Fredericton, New Brunswick

Designed and built back-end for web-based reporting software from the ground up using javascript. Collaborated closely with front-end developer and client to deliver product that successfully processed large CSV files into sophisticated metrics. Composed supporting documentation for future maintenance of software. Presented and deployed software on heroku for customer within 4 month co-op work term.

Fredericton, New Brunwick

Implemented solutions to error reports for an existing website with 1000s of daily users. Worked with team to create lightweight responsive versions of existing webpages under agile development. Responsible for updating HTML, PHP, JavaScript, and CSS.

Fredericton, New Brunswick

Developed front-end for tablet-based application to be used in power plants using Java and C++. Responsible for full software development lifecycle including: requirements analysis, design, documentation implementation and testing under guidance from a senior developer.

Dartmouth, Nova Scotia

Navigated large Java code base to perform change requests for multiple different GUIs. Developed new GUI for internal analysis tool using waterfall style development. Communicated effectively with testers and project managers on a daily basis to meet project requirements.