The Supremums Administration course was a combination of training and a project with the non-for-profit organisation Nystagmus Network. Nystagmus Network requested to implement Salesforce to replace their existing spreadsheets and paper processes, create more data visibility, and improve the management of stakeholders, grant and donations. I supported the project manager on delivering the Salesforce implementation, focusing on the following activities:• Creating Custom App.• Setting up org – new users and profiles.• Customising standard objects including formula fields.• Building custom objects and fields and creating app with menu bar.• Creating record types, sales paths and working with page layouts.• Implementing a third-party app integration and setting up batch gift entry.• Automating processes using Record Flow, workflow and process builder.• Creating validation rules, products, report folders and reports.• Create a branded letterhead and custom email templates.I also created a user manual and delivered several training sessions to the Stakeholder. The project provided me with the opportunity to apply all the skills and learning achieved in the training programme into a live environment, giving me hands on experience. The outcome for Nystagmus Network was positive, with an increase in visibility of shared contacts, accounts, reports and performance across departments and a reported a decrease in admin time. I really enjoyed learning and working with Salesforce and continue to learn and build on my knowledge via Trailheads. I have reached Ranger status and have a keen interest in completing Superbadges. I particularly enjoyed completing the Business Administration superbadge.

Brand Ambassador Rolex & Patek Philippe• Managing brand training for all employees on technical information and customer service standards • Building and strengthening relationships with VIP clientele• Achieving top sales performance within the store and No.2 within the company monthly sales of £500k (growth sales 34% on Rolex vs LFL and 16% on Patek Philippe).• Compiling a monthly report for the regional director for brand meetings• Supporting the store director with presentation and brand meetings.• Effectively managing the store by directing sales promotions, implementing new programs and communicating to vendors, sales rep and other appropriate personnel on marketing activities.• Track the progress of the problem resolution and ensure that it meets the requirements of the customer.

• Creating documentation that will drive change management.• Develop working relationships with all stores within the terminal, constantly improving your knowledge of their brands and promotions. • Assisting with identification and implementation of new opportunities.• Daily management of projects including data upkeep.• Reporting out to senior executives on project statistics (Daily, Weekly, Monthly, Quarterly. Yearly).• Managing and reporting issues related to projects, following up to resolution.• Providing ideas and solutions to improve the operation expanse forecast process.• Track the progress of the problem resolution and ensure that it meets the requirements of the customer.

• Supervising, planning, co-ordinating and undertaking all required concession standards/tasks set by the Store Management Team in an effective and timely manner.• Submit, implement and execute a lead generation/business plan to acquire new accounts and increase sales to existing accounts.• Establish and maintain relationships with the key influencers and decision makers in assigned geographical territory.• Working with wider marketing team to ensure inspiring and relevant contents for use within CRM Programmes.• Supporting and assisting the CRM manager with the budget planning process and marketing plan development.• Track the progress of the problem resolution and ensure that it meets the requirements of the customer.• Daily, Weekly and Monthly Reports and ensure all administrative task are covered at all times.• Perform regularly scheduled follow-ups with National Accounts, Key Accounts and End-Users.

I am responsible for managing the company’s sales activities and providing optimum sales and profits in assigned territory .I am also responsible for developing and maintaining relationships at key accounts providing direct sales and implementation support for Worldpayzinc product and services. Duties and Responsibilities •Submit, implement and execute a lead generation/business plan to acquire new accounts and increase sales to existing accounts. •Establish and maintain relationships with the key influencers and decision makers in assigned geographical territory. •Develop knowledge of the payments industry and its direction and of WorldPay, its solutions, vision and direction•Prepare monthly territory highlight reports for territory to include current and pending sales activity. •Perform regularly scheduled follow-ups with National Accounts, Key Accounts and End-Users. •Report all customer problems to the Regional Sales Manager as quickly as possible to ensure the problem is resolved in a timely manner. •Track the progress of the problem resolution and insure that it meets the requirements of the customer.•Assist in training and orientation of new customer sales organizations as required.•Provide feedback on local trends including competitor insight, changing customer needs, and product and marketing requirements. •Travel to trade shows and customer locations as required.

Responsible for supporting customers and global sales channels with technical information and demonstrations relating to the specified product range, and to evaluate competitive approaches. Duties:•Carrying out product training primarily for staff, as well as supporting training needs for partners and customers.•Supporting processes and content to enable knowledge sharing including Marketing, Sales and Servicing in order to enhance information presentation to customers.•Assistingsales with pre-sales technical support/expertise to maximise sales revenue, including pre-sales demos. •Supporting Customer Services teams with technical information as required to solve issues which prove to be very complex. •Liaising with Customers Services teams to systematically acquire feedback on current products and requirements for future products.•Supporting the Product Manager in acquiring and analysing customer feedback•Providing regular feedback to Product Management about competitor activities and new competitive products

•Overseeing operations and manage a distribution team of up to 60 persons at a Uniform Distribution Centre(UDC) and follow the distribution plan. •Implementing company procedures, supervise at the UDC, recruit and train new staff members.•Assisting in selecting and training staff to staff the uniform issue centres.•Acting as the key liaison across all functional areas, including business units, information technology and outside vendors. Creating of promotional material for the site.•Coordinating changes of considerable consequences to the scope and schedule of the project.•Actively pursue issue resolution, and communicate project status/issues to clients and operational management.

•Customer Service•Training in-store sales Staffs and managers on the features and benefits of various products.•Describing or demonstrating in detail a product and its benefits to customers.•Selling products to Customers.•Visual Merchandising.•Completing all necessary paper work and filing reports to client.•Identify trends in complaints and highlight to the relevant managers.•Dealing politely with customer complaints and resolving them.

•Client briefing, advising, and dedication to their requirements.•Running the event order before and on the day of the event.•Creating of promotional material for the site.•Identifying opportunities for external sales development.•Working with the on-site event team to generate revenue.•Researching competitors in the surrounding areas.•Liaising with marketing and PR colleagues to promote the event.•Overseeing the dismantling and removal of the event and clearing the venue efficiently.•Post-event evaluation (including data entry).

•Support the operation and maintenance of vendor products, services and solutions.•Working with products or solutions based on any vendor hardware and/or operating system software.•Troubleshooting and resolving issues including critical customer situations

•Developing peer relationships with customers and external vendors.•Monitoring/Maintaining LAN and WAN connectivity with Frame Relay Traffic, T1, ISDN and ADSL.•Providing support to administrator and users.•Co-implemented hardware and Operating System upgrades.•Installing/maintaining all application software on company servers and desktops.•Performing daily network backup and install/maintain backup hardware/software, Performed daily Back Up.•Configurating Cisco Router, Switch and Load Balancing.