Telco Snr Engineer/Region Prime/TAM with 25+ years experience with Tier 1 service Providers, . Acting as a first point of contacts for various customers queries/escalations. Responsible for tracking all cases in the Region, troubleshooting/resolution of complex issues reported by partners/Telco customers, acting as a Technical Account Manager(TAM). Keeping strong relationship with Telco customers/partners in the Region. Technical knowledge of VoIP (SIP), SS7,SIGTRAN, H.248, Nortel/Genband softswitch/various Media Gateways/SBC's/EMS's/Analytics/Network Engineering/Virtual Machines/Linux operating systems/ databases and various troubleshooting tools. Products/Vendors: Nortel, Networks Genband, Sonus, Ribbon.
Listed skills include Voip, Sip, Ngn, Session Border Controller, and 31 others.