Design Director
Current— Team Leadership: Built and led product design team of 12 people and communication design team of 6 people from the ground up, cultivating a strong design culture and user advocacy within the company.— Efficiency Improvement: Regularly interacted with the stakeholders to align design activities with business objectives. Implemented new technologies and methodologies, streamlined hiring, onboarding, and employee growth. Enhanced cross-functional team processes to achieve nearly 2x faster time to market.— Product Development: Developed a cohesive ecosystem of 9 web and mobile end-user products, along with 4 infrastructure solutions, pivotal in the company's digital transformation. 100k – 850k paid users. 60% – 86% renewal rate. 71% – 83% average NPS across products.— Product strategy: Initiated core product enhancements that led to a 3x increase in DAU and a boost in cross-promotional discovery. Proposed new major product to centralize access to the ecosystem, foster product exploration and enhance engagement for ongoing promotions.