Zillable™ is the world’s first team collaboration network for innovation-on-demand. We’re where teams can make work and innovation happen. As a secured communication and collaboration hub, Zillable provides teams with an awesome, intelligent network that bridges minds and workflows by putting all the right tools in one place. With Zillable, you can chat, get more done and remember everything. Visit www.Zillable.com. Try it for Free.At Zillable, I managed customer queries, feedback, complaints and requests, data entry & documentations, including:- Effectively maintained and developed relationships with internal/external customers as per the best of standards and service provided.- Designed effective UI concepts and designs in coordination with both the client and developer's expectations. Worked closely with developers to establish requirements and provide usable but easily implemented solutions that conform to user-centered design principles. Provided detailed visual designs using Photoshop, Powerpoint, and Visual Basic. Created well-written behavioral specifications that often elicited positive feedback from developers regarding their usefulness and clarity.- Gathered requirements via client interviews to meet corporate website guidelines.- Translated requirements into a user interface including screens and interactive elements.- Provided designs and concepts for webpages in Adobe Creative Suite.- Organized concept website content in a wireframe format using Lucid chart.- Provided approved design in HTML5 to web developer for publishing.- Attained deeper insight into user needs by providing quality assurance testing support, help desk support and user training sessions.

-Founded and managed all features of business, including customer service, accounting, inventory management, sales, marketing, staffing and training.-Provided outstanding customer service while continuing to grow the business.-Maintained a loyal customer base of over 2500 customers.

Web Administrator responsible for overseeing the design, development, deployment, and maintenance of the intranet which is an integral part of the business group function. Involved in all aspects of planning and delivering high-quality web-based information systems including managing the site’s contents, appearance, and functionality. Worked with other web content developers and in helping to translate functional requirements into technical design and development specifications. Initiated the complete redesign of the intranet to meet ISO 9002 Certification. Streamline the availability of DS1, DS3, E-Status, P-Status, FOC, SPAN, RID, and WOT reports by developing custom AD HOC code to query data from InfoWARE and PWS. RMA Planner responsible for the design and provisioning of DS1 and above circuits using TIRKS and ARIS software systems. Worked closely with loop, switch, and inter office planners to meet the needs of the customer. Reports Analyst. Responsible for the implementation and analysis of key service measurements using a variety of reporting tools including: PWS, TQS, TIRKS, InfoWARE, EDW, and Business Objects.

Software Programmer responsible for specific product testing and development of PanelBuilder32 Software including building of new application and defect spotting and fixing. Orchestrated the life process of Panel Builder 32 Help files. Worked closely with marketing and technical writers to maintain consistency in Panel Builder 32 Help systems. Introduced interactive Help system and responsible for the redesign of current Help system in order to improve efficiency and consistency. Redesigned key visual components of PanelBuilder32 software including splash screens, install bitmaps, and application controls and icons. Published informational guideline on the use and implementation of Help.