Alexander Pullman Email & Phone Number

United States

• Efficiently answered phone calls from customers, providing prompt and accurate information.
• Successfully resolved customer issues by actively listening, empathizing, and finding appropriate solutions.
• Demonstrated expert product knowledge to guide customers in making informed purchasing decisions.
• Effectively handled customer complaints, addressing concerns and ensuring customer satisfaction.
• Proficiently processed returns, following established procedures and ensuring smooth and timely transactions.
• Consistently provided excellent service, exceeding customer expectations and fostering positive relationships.

Virginia Beach, Virginia, United States

As a Website Transfer Support Technician I was responsible for assisting clients inmoving their website files from the web servers of other website hosts to the serversof InMotion Hosting.This included, and was not limited to, copying the site files from the server with theother host, to the server with InMotion, exporting and importing any.

Virginia Beach, Virginia, United States

As an Operations Support Specialist I was responsible for reviewing data regardingcontacts between our front line technical support representatives and InMotionHosting customers.Reviewing the data I was expected to identify trends and potential issues, bringingthem to the attention of my leadership.As it was a new department, I spent most of my time.

Virginia Beach, Virginia, United States

As a technical support representative I was responsible for assisting customers ofInMotion Hosting. in particular, I troubleshot issues they experienced with our services, as well as teaching them how to use our services.

Associate Of Science - As, Computer Science

Associate Of Science - As, Computer Science

Bachelor Of Science - Bs, Electrical And Electronics Engineering, B-

Activities and Societies: Science and Technology Academicians on the Road to Success (STARS)