Robby Ayers Email & Phone Number

Fort Worth, Texas

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Work with Branch Manager to understand daily and weekly priorities.• Oversee customer service operations to ensure customer’s expectations are met or exceeded. Assign/follow-up on tasks to co-workers as needed.• Code and enter quotes and orders on a computer terminal.• Enter customer remittance on a computer terminal.• Maintain all stock transactions on a computer terminal.• Enter stock material orders on a computer terminal.• Code and otherwise prepare customer invoices.• Verify and attach special order acknowledgement and receivers to customer orders.• Sell company product lines to walk-in customers.• Seek to establish new customers through telephone and written solicitation.• Explain product features, assembly, application, installation, and pricing.• Maintain the branch product display and literature area.• Assist in taking physical inventory.• Provide assistance with other operational activities.• Assist with weekly payroll processing for non-exempt staff.• Coordinate customer service and warehouse activities as designated by the Branch Manager.• Act as lead associate with regards to project management and assigned areas of responsibility.• Back-up support to Branch Manager.

Lake Charles, Louisiana Area

Fully participate in all aspects of the company selling and territory management programs.• Represent the company’s product lines by calling on existing accounts of builders, remodelers, architects, exporters and contractors.• Seek to establish new accounts by calling on builders, remodelers, architects, exporters and contractors who are not yet our customers.• Explain products’ features, systems, construction, pricing and installation.• Provide sound customer service by following up after the sale to ensure customer satisfaction on product quality, delivery, and installation.• Prepare customer quotes using predetermined guidelines on pricing.• Conduct market research to determine trends in construction, competitor’s products, and code requirements. Communicate results to location manager.• Assist builders by training them on calculation of window openings for different construction techniques. Also assist in measuring/estimating quantity of siding and soffit requirements and providing training as needed for other products.• Maintain an awareness of building code requirements on our products and advise our customers accordingly.• Assist the office staff on resolving billing and credit disputes with the sales representative’s customers.• Represent the company’s products and services at home shows and industry expositions. Coordinates and attends dealer meetings/training on products and programs.• Performs other duties and responsibilities as required.

Dallas/Fort Worth Area

• Accept, enter, schedule and maintain orders• Order Entry • Understands and executes all types of order processing (EDI/Business Connections)• Respond to inquiries, e.g. inventory availability, production schedule, products and policies• Ability to build efficient truckloads and schedules in coordination with the traffic department• Verify accurate information on ship schedule• Understands the difference and can identify the correct processes regarding all lines of business the Customer Service Department handles• Understands and correctly interprets the Service Advantage for our customer and Sales Team.• Communicates when necessary with internal departments regarding Credit and Pricing• Expedites hot or special orders as agreed upon with sales and supervisor

Dallas/Fort Worth Area