Alexander Klein Email & Phone Number

Auckland, New Zealand

Service Owner for the operational aspects of the technology towers Mainframe, Midrange, Virtualization, Storage & Backup as well as Data Centres. I provide the service vision and road-map for effective consumption of managed services. This is facilitated by providing regular communications to all interested parties on vision, road map, progress, roadblocks.

Auckland

In this role, I manage all IT programmes and major projects. I was also promoted to manage IT Operations for NZ and the South Pacific with a user base of 420 clients across seven countries.SELECTED ACHIEVEMENTS:Managed the ANZO and Asia stream of a global migration to an AI powered monitoring system provided by Dynatrace, in response to QBE’s heterogeneous.

Auckland, New Zealand

Sydney

I managed Infrastructure Services for Australian branches, comprising the departments Domestic Custody, Fund Services and Back Office; total user base of 350 clients.SELECTED ACHIEVEMENTS:Engaged ITIL consultancy to amend and expand current documentation for the change management process, which was minimally documented and poorly implemented. As a result.

Sydney

I project managed the infrastructure stream for the integration of newly developed FSG systems across a wide range of technology platforms including Oracle, Sybase and MS SQL DB systems on Sun, AIX and PC hosts.KEY PROJECTS:Managed the migration of shared databases to dedicated FSG, high availability Sybase cluster over a period of nine months.Managed the.

London, United Kingdom

I project managed the provision of 'Work Area Recovery Remote Seats'. An initiative of strategic and tactical importance involving the development and implementation of a London enterprise-wide ‘off-campus’ business continuity system.

London, United Kingdom

• I was accountable for the provision of IT Service to multiple business divisions within Morgan Stanley; Investment Banking, Equity Research, Asset Management, and Firm Management. Management of both internal, service.
• Achieved and maintained high levels of client satisfaction across all divisions supported.
• Successfully developed relationship between business unit senior management and IT to assist in the development of IT strategy… Show more I was accountable for the provision of IT Service to multiple business divisions.
• Successfully developed relationship between business unit senior management and IT to assist in the development of IT strategy within their business areas. Show less

London, United Kingdom

• Accountable for the provision of IT strategy and the management of IT operations in France, Germany, Israel, Poland, Spain, Sweden, South Africa.
• Liaison with European IS management influencing the overall IT strategy to cater for EMEA requirements.
• Led diverse technical support and engineering teams across the supported sites.
• Managed a number of major projects and initiatives; out souring of the Investment Banking helpdesk, RFI / PRF process for hardware support across the… Show more
• Managed a number of major projects and initiatives; out souring of the Investment Banking helpdesk, RFI / PRF process for hardware support across the European continent. Show less

Frankfurt, Germany

• Direct accountability for the Frankfurt, Moscow and Stockholm branch IT operation environments and project delivery. Direct accountability for building and fostering client relationships, ensuring maintenance of client.
• New Frankfurt Office Programme; managed the IS setup of the new Frankfurt head office. included the evaluation of premises, data centre design and implementation of new IS foot print. Directed the relocation of.
• New Frankfurt Office Programme; managed the IS setup of the new Frankfurt head office. included the evaluation of premises, data centre design and implementation of new IS foot print. Directed the relocation of.
• Xetra Migration; managed and directed the migration off the German cash trading IBIS to Xetra. This involved evaluation, implementation design and deployment of third party trading solutions. Show less

Frankfurt, Germany

• Administered the German cash and options/futures trading system IBIS and EUREX on Solaris and AIX platforms. This included the relationship management with German Stock Exchange, vendors, and trade floor.
• Migration of Frankfurt hosted systems from SunOS to Solaris.
• Designed, developed and implemented Back Office interfaces to EUREX derivatives exchange.
• Designed and roll-out of RTS trading system for IBIS cash exchange.