Alexander Klein Email & Phone Number

Auckland, New Zealand

Service Owner for the operational aspects of the technology towers Mainframe, Midrange, Virtualization, Storage & Backup as well as Data Centres. I provide the service vision and road-map for effective consumption of managed services. This is facilitated by providing regular communications to all interested parties on vision, road map, progress, roadblocks and release of features that I am delivering.

Auckland

In this role, I manage all IT programmes and major projects. I was also promoted to manage IT Operations for NZ and the South Pacific with a user base of 420 clients across seven countries.SELECTED ACHIEVEMENTS:Managed the ANZO and Asia stream of a global migration to an AI powered monitoring system provided by Dynatrace, in response to QBE’s heterogeneous set-up of various monitoring solutions; different systems, processes, and standards have been used in other regions. This… Show more In this role, I manage all IT programmes and major projects. I was also promoted to manage IT Operations for NZ and the South Pacific with a user base of 420 clients across seven countries.SELECTED ACHIEVEMENTS:Managed the ANZO and Asia stream of a global migration to an AI powered monitoring system provided by Dynatrace, in response to QBE’s heterogeneous set-up of various monitoring solutions; different systems, processes, and standards have been used in other regions. This resulted in a reduction in license cost and staff numbers, as well as improved incident resolution rate due to holistic operating AI system.Managed the relocation of the technology to support the QBE Head Office move to a more modern office; this also involved moving 200+ staff to new head office. As a result, achieved a reduction of floor space by 30%, while providing modern, flexible workplaces for a new, highly mobile work force.Conducted an RFI / RFP process and engaged all major Telcos, to amalgamate providers for the QBE WAN network. The cost of working with numerous providers was high whilst the SLAs were often not met. Ensured the provision of WAN services by a single provider; as a result, all new services are highly scalable as provided via fibre to all QBE branches, with a cost reduction of 50%. Show less

Auckland, New Zealand

Sydney

I managed Infrastructure Services for Australian branches, comprising the departments Domestic Custody, Fund Services and Back Office; total user base of 350 clients.SELECTED ACHIEVEMENTS:Engaged ITIL consultancy to amend and expand current documentation for the change management process, which was minimally documented and poorly implemented. As a result, all changes were raised with sufficient lead time and fully documented. All major and medium changes were discussed in weekly… Show more I managed Infrastructure Services for Australian branches, comprising the departments Domestic Custody, Fund Services and Back Office; total user base of 350 clients.SELECTED ACHIEVEMENTS:Engaged ITIL consultancy to amend and expand current documentation for the change management process, which was minimally documented and poorly implemented. As a result, all changes were raised with sufficient lead time and fully documented. All major and medium changes were discussed in weekly CAB meetings. An external audit did not find any change process related issues; neither were any change related issues observed.Initiated and drove the evaluation of all IT infrastructure systems and policies to ensure that the Australian operation met financial industry standards. The IS department was in urgent demand of an overhaul; this included infrastructure as well as processes. This ensured the delivery of an up-to-date infrastructure system, with all documentation compiled or updated. This reduced the BAU time spent and enabled the direction of more resources on project work and business initiatives. Show less

Sydney

I project managed the infrastructure stream for the integration of newly developed FSG systems across a wide range of technology platforms including Oracle, Sybase and MS SQL DB systems on Sun, AIX and PC hosts.KEY PROJECTS:Managed the migration of shared databases to dedicated FSG, high availability Sybase cluster over a period of nine months.Managed the review of in-house database systems. This involved managing the data collection, analysis and review with the Oracle… Show more I project managed the infrastructure stream for the integration of newly developed FSG systems across a wide range of technology platforms including Oracle, Sybase and MS SQL DB systems on Sun, AIX and PC hosts.KEY PROJECTS:Managed the migration of shared databases to dedicated FSG, high availability Sybase cluster over a period of nine months.Managed the review of in-house database systems. This involved managing the data collection, analysis and review with the Oracle consultant team in order to provide direction for the mid/long term strategy of the FSG Oracle environment and to identify operational improvements.Identified and managed the migration of all legacy systems including IVR to new technology platforms. Show less

London, United Kingdom

I project managed the provision of 'Work Area Recovery Remote Seats'. An initiative of strategic and tactical importance involving the development and implementation of a London enterprise-wide ‘off-campus’ business continuity system.

London, United Kingdom

I was accountable for the provision of IT Service to multiple business divisions within Morgan Stanley; Investment Banking, Equity Research, Asset Management, and Firm Management. Management of both internal, service delivery team and outsourced vendor delivery.• Achieved and maintained high levels of client satisfaction across all divisions supported.• Successfully developed relationship between business unit senior management and IT to assist in the development of IT strategy… Show more I was accountable for the provision of IT Service to multiple business divisions within Morgan Stanley; Investment Banking, Equity Research, Asset Management, and Firm Management. Management of both internal, service delivery team and outsourced vendor delivery.• Achieved and maintained high levels of client satisfaction across all divisions supported.• Successfully developed relationship between business unit senior management and IT to assist in the development of IT strategy within their business areas. Show less

London, United Kingdom

• Accountable for the provision of IT strategy and the management of IT operations in France, Germany, Israel, Poland, Spain, Sweden, South Africa.• Liaison with European IS management influencing the overall IT strategy to cater for EMEA requirements.• Led diverse technical support and engineering teams across the supported sites.• Managed a number of major projects and initiatives; out souring of the Investment Banking helpdesk, RFI / PRF process for hardware support across the… Show more • Accountable for the provision of IT strategy and the management of IT operations in France, Germany, Israel, Poland, Spain, Sweden, South Africa.• Liaison with European IS management influencing the overall IT strategy to cater for EMEA requirements.• Led diverse technical support and engineering teams across the supported sites.• Managed a number of major projects and initiatives; out souring of the Investment Banking helpdesk, RFI / PRF process for hardware support across the European continent. Show less

Frankfurt, Germany

Direct accountability for the Frankfurt, Moscow and Stockholm branch IT operation environments and project delivery. Direct accountability for building and fostering client relationships, ensuring maintenance of client satisfaction at all levels. • New Frankfurt Office Programme; managed the IS setup of the new Frankfurt head office. included the evaluation of premises, data centre design and implementation of new IS foot print. Directed the relocation of existing server infrastructure… Show more Direct accountability for the Frankfurt, Moscow and Stockholm branch IT operation environments and project delivery. Direct accountability for building and fostering client relationships, ensuring maintenance of client satisfaction at all levels. • New Frankfurt Office Programme; managed the IS setup of the new Frankfurt head office. included the evaluation of premises, data centre design and implementation of new IS foot print. Directed the relocation of existing server infrastructure and front-ends including the trade floor within one weekend.• Xetra Migration; managed and directed the migration off the German cash trading IBIS to Xetra. This involved evaluation, implementation design and deployment of third party trading solutions. Show less

Frankfurt, Germany

Administered the German cash and options/futures trading system IBIS and EUREX on Solaris and AIX platforms. This included the relationship management with German Stock Exchange, vendors, and trade floor.• Migration of Frankfurt hosted systems from SunOS to Solaris.• Designed, developed and implemented Back Office interfaces to EUREX derivatives exchange.• Designed and roll-out of RTS trading system for IBIS cash exchange.