Alexander Teh Email & Phone Number

Australia

Melbourne, Victoria, Australia

Melbourne, Australia

• Leading 2 Initiative Leads and 3 Co-ordinators across three states and report to Head of Marketing Campaign Delivery• Understand customers’ business change requirements of allocated portfolio• Key contact for customer experience and communications journey• Coach, mentor and support team, empowering for continuous improvement• Prepare engagement plan and monitor scope to ensure optimum team performance • Manage high profile projects and initiatives across all business units Achievements • Delivered the Annual Premium Increase project ahead of schedule to meet a regulatory requirement and reduce the impact to the Contact Centre. Developed solutions and options for compliance communication for very comprehensive non-standard business requirements and technology integration, personalised experience and distribution timelines. Created the implementation plan including timelines, stakeholder communication and budget and project managed the implementation, influencing senior management decision making and the approval process• Automated the Overseas Student Health Cover data extraction process reducing production costs by $200 by aligning the welcome kit and card pack to have a same look and feel as the onshore product. Collaborated with international colleagues to understand the regulatory and business requirements and created and project managed the full implementation plan • Awarded ‘Top Achiever Customer Service Award’ for the year

Melbourne, Australia

Responsibilities• Managed the communication requirements for a portfolio of clients• Implemented and improved clients’ paper/electronic communication• Managed multiple large scale and complex projects with budgets of $10M • Second in Charge, supported manager with operational matters and team leadershipAchievements• Developed a program that helped save over $200K and was recognised by the Managing Director as creating ‘the best tax statement ever’. Project managed the implementation of a complex Outbound (DM and eDM) implementation solution for the annual tax statement. Transitioned to the new vendor in multiple phases to reduce any possible risk that might had impacted go live, ensuring a quality outcome was executed. Created cross functional project timelines including distribution volumes and timing. Provided weekly updates to the project team and sponsor• Save over $500K over 2 years and kept development costs at a minimum, by developing a real time payment alert program. Applied cost capping method with the vendor – for example $20K capped no more to pay. Worked with internal stakeholders to understand project requirements. Involved with the coordination of project activities included scoping, change management and costing. Was the subject matter expert. Delivered the project as required by the business, incorporating relevant complex business rules into multiple channel communication preferences

Port Melbourne

As an experienced member of the team I have assisted in the development of newer and less experienced team members through coaching them on a day to day basis through the necessary processes and procedures required of the role to achieve client delivery expectations.

Diploma, Project Management, D

Diploma Of Management, Management

Advertising And Graphic Design, Advertising And Communication

Certificate, Organizational Leadership, D