Alexander Vaccaro Email & Phone Number

New York, New York, United States

Getty Images, Inc. is a multinational visual media company supplying images and assets to consumers.Significant customer service impact and increase in business sales with high touch, white glove service.Delivers website, technical support and advice while delivering an extraordinary level of customer service experience to clients. Successfully exceeds quarterly KPI’s by 120%, while consistently growing booked revenues. Provides account management, advice, and assistance with processing orders for customers by telephone and email. Assists in the creation and execution of PowerPoint presentations to potential and current fortune 500 customers. Creates & processes monthly invoices and reports for assets purchased by customers.

Staten Island, New York

A Family Affair Sorbet Company, Inc. is a family-owned company and producer of gourmet desserts.Significant sales impact and increase in business footprint through high impact training and strategic marketing campaigns.Trains sales agents on proper selling techniques and leads the development and implementation of social media strategies onFacebook, Instagram, and Twitter, monitoring the accounts regularly and updating strategies as needed. Significantly grew brand awareness by 4 to 5 times through training and professional development of sales staff. Created and organized staff training schedules for both onsite and off-site employees. Assisted in employee evaluations and recommendations for incentives and promotions. Carried out seminars and workshops, as well as led individual and class trainings of employees. Developed and implemented marketing campaign techniques to staff that resulted in over $500,000 in sales, compared to aprevious $50,000, allowing for a significant increase in budget.

Toronto, Canada Area

Progressive training, coaching, and mentoring of individuals along with development of customer-facing materials.Oversaw the development of training protocols, including website services, general product introduction, and customer service skills.Performed new hiring onboarding, and education on the product both via presentations and hands on. Coached and trained on operational protocols in classes of 12 in progressive stages. Determined staff readiness for trainingcompletion and provided feedback and ongoing post-training guidance. Provided continuing professional development until staff was ready to work with high-end clientele. Consistently reviewed callrecordings for quality and training purposes. Prepared learning and training materials to be utilized by management for coaching sessions. Created and presented reports on training program KPIs for management.

Toronto, Canada Area

Exceeded organizational goals through relationship building and superiorcustomer service and support.Consistently delivered extraordinary customer service, responding toquestions related to customer accounts in English and French.Collaborated with C-Level executives and high net worth individuals.Acquired new customers through the sale of card products and byproviding personalized recommendations. Utilized emotional intelligenceto establish personal connections and build relationships with customers. Consistently met and exceeded 90% target goals. Averaged between 9 and 10 out of 10 on customer satisfaction surveys. Consistently recognized for service excellence.

Montreal, Canada Area

Increased sales through customer educations and implementing highly effective sales techniques.Drove brand awareness by promoting the services of Air Canada Vacations to travel agencies and consumers. Successfully increasedsales by educating consumers on available services such as air and land transportation, tourist activities, and car rentals. Utilized sellingand upselling techniques to close sales. Maintained current and accurate knowledge of all products, booking procedures, and policiesand apportioned this information through the booking process. Successfully increased sales of vacation package; met and exceeded reservation performance standards. Consistently met and surpassed call center goals for sales objectives and customer service.

Laval, Qc, Canada

Led a team of 20 in the largest Sears in Canada. Arranged sales trainings and visited other locations to train staff. Ensured all signs were properly worded and accurate. Liaised with buying, design, and marketing to create design, themes, and plan months in advance for window and in-store displays, signage, and pricing. Recognized for top performance as well as awarded with the Employee of the month award.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Degree, International Marketing

Graduated with an Attestation of College Studies (AEC)