Alexander Yakovlev Email & Phone Number

Moscow, Moscow City, Russia

Remote Services Delivery and Customer Support within the team of ex. coworkers from SAP Labs CIS. Providing consulting support for administration of SAP Solutions. Managing Knowledge Base for customers. Building Services Plans and Services positioning. Supporting customers through remote services delivery based on SAP Best Practices. Expert consulting in the areas of SAP Basis, ITSM, Platforms administration, DBA and others.

Moscow, Russian Federation

SAP MaxAttention delivery to the customers with Premium Engagement contracts. Safeguarding of implementation and maintenance support of the SAP Solutions. Technical advisory, planning the digital transformation and driving SAP services with involvement of global SAP expertise and backoffice. Long term support, enablement, safeguarding for strategic S4H / BW4H projects implementations.

Moscow

Third tier of support for SAP Netweaver 7.0 and systems running ERP 6.0, SAP R3 4.6B, SLM 7.0, PI 7.10, BI 7.0/3.1 applications. Tuning and improving SAP basis. Disaster recovery. Planning and implementing installations, migrations, updates and audits. Sizing. Trouleshooting. Configuring SLD,ADS, Central monitoring, E-mail alerting. Operational systems running SAP applications: Windows 2003,2008 (R2), Solaris 10 SPARC/Intel. DBMS: Oracle 9i, 10g, 11g (+ASM,RAC). MS SQL Server 2005.Team management. Planning personnel development programmes. Documenting.

SAP Infrastructure Team Leader working in a team of BW professionals implementing BI project for International Financial Reporting Standards (IFRS). Working towards building reliable and flexible SAP landscape meeting current and future business requirements. Providing consultancy on SAP products. SAP Basis support of SAP BI 7.0 infrastructure. Administration of SAP ECC 6.0 systems based on SAP Netweaver 7.0 and Solaris 10. Authorizations model planning and implementation. Full cycle of implementation of security model for SAP across landscape: from vision, planning to realization. SAP Infrastructure capacity planning. Managing SAP systems configuration and Oracle 10g tuning and upgrade. Setting up Solution Manager 7.0 and SLD. Planning and deployment of automatic SAP application delivery to end users workstations. SAP routers installation and configuration. Building SAP documentation for the team. Backup strategy building and implementation.

Global SAP infrastructure administrator for HR/FI servers at Mars Inc. Member of the team of 3rd tier support across 3 regions: America, Europe, Asia Pacific. Managed work of remote SAP support specialists in India setting for some of them priorities and providing guidance and advisory. Jointly with Application Delivery Team and Quality Assurance Team built reliable process of SAP applications distribution to the end users in all 3 regions. Technical responsibilities included support of SAP R/3 infrastructure based on Oracle 9i, 10g. Planning and performing maintenance. Performance tuning. Installation and upgrade of SAP/Oracle servers. Capacity planning and coordinating HP-UX patching. Development of UNIX tools for system administration. Troubleshooting. Monitoring.

Technology lead of the team in 3rd tier or support: web hosting expert center, region Europe. Based in UK, Wokingham (Berkshire). Main responsibilities: technical infrastructure administration and coordinating team of colleagues. Main technical responsibilities included remote administration of global web and database servers of the company. Configuration and tuning of software and networks for providing web services. Full support cycle of Solaris 8/9, MS Windows Server 2003/2000, MS SQL Server 2000. MS CS/CMS 2002, .NET 1.1/2.0, IIS 5/6 and so on. Monitoring of service accessibility. Development and market research for system administration tools. Problem analysis and troubleshooting. Building technical standards. Technical reporting to the management, suppliers and customers. Business requests analysis. Making proposal for an optimal technical solution for web infrastructure as well as for other IT directions.

Building J2EE customized package for testing DVB MHP API kernel components to comply to ETSI ( European Telecommunications Standards Institute ) and POSIX standards.Occasional system administration of company's servers.

Development of both backend and frontend web software for high-availability web sites. Servers administration and configuration ( CPAN modules, Custom compilations and builds and many more ).Languages used: Perl, PHP, Java ( J2EE ), SH, JScript, VBscript and occasionally others ( C++ /gcc/, DHTML ).