Albert Bernal Email & Phone Number

- Use of SAP inventory management to view all movements of inventory- Systematic and Physical receipt of all incoming inventory to the store- Maintaining and troubleshooting in store technology and partnering with Information Systems and Technology when necessary- Multi-Tasking priorities throughout the day such as scanning in and organizing freight efficiently, running out product, answering calls and looking into inventory related issues.- Counting Inventory to meet unit accuracy and adjustment goals- Managing and ordering store supplies while adhering to strict budgets

- Troubleshooting iOS devices and providing support and solutions on a high volume level.- Handling as much as 3-4 Chat interactions at one time while providing detailed explanations and solutions to customers. - Provided support to fellow advisors when they needed to escalate their customers for added support regarding anything from Apple Account Recovery to Software Issues.- Solving prior issues and helping fellow advisors solve a customers issue while also deescalating.- Providing feedback to peers on how they can maintain efficiency and professionalism while on calls and chats with customers.

Glendale, California

- Troubleshooting Software and Hardware- Maintain service parts inventory to ensure accuracy and minimize loss- Update Customers with repair status and field customer questions and concerns.

Glendale, California