Alexander Ivan C. Email & Phone Number

Pickering, Ontario, Canada

Pickering, Ontario, Canada

Coordinate, advise, and resolve case inquiries related to the Remarketing Mobility Programs, supporting North America Region Audi and Volkswagen dealerships.

Canada

Toronto, Ontario, Canada

* Responding to and mediating between international guests and partners to resolve client issues via the phone with a high level of attention and detail * Reply to emails and messages from customers all over the world in English and Spanish, with a customer first lens .* Navigate different online IT tools and browsers to provide accurate information and follow set processes.

Toronto, Ontario, Canada

* Coordinating client needs, technicians and service advisor’s requirements for automotive maintenance and repairs, approximately 200 vehicles per week.* Actively selling and promoting auto parts to customers, in-person and via phone calls, and ordering parts based on needs.* Optimizing retail space while maintaining organized and accurate inventory in parts storage room.* Managing inventory of dealership car parts, ensuring available stock of required parts at all times.* Resolving any issues or customer concerns quickly and professionally.* Consulting catalogs for stock numbers and pricing.

Peru

* Managed partner relations and vendor negotiations with over 300 automotive dealerships in Peru.* Consulted on project optimizations, technical repairs and insurance coverage for appraisal cases.* Monitored progress of repairs and kept customers up-to-date on any delays.* Organized and administered a workshop to Automotive Inspectors to improve quality and customer satisfaction of delivered work.* Supervised inspection of all vehicle repair projects and contracts to required standards.* mproved the appraisal system of recovered vehicles, managing to increase their sale and reduce stock inventory.* Enhanced the inspection and quality control system on the repairs of damaged units, ensuring optimal development, repair time and customer interests.

Lima Province, Peru

* Coordinated client needs, technical requirements and service costs for truck maintenance and repairs, whiling managing a team of 30 automotive technicians.* Optimized the automobile service process by executing a Fast Track project to remove excessivecustomer and technician wait times.* Negotiated with insurance companies on pricing and repairs required.* Built and maintained strong relationships with insurance adjusters and customers.

Lima Province, Peru

* Coordinating client needs, technicians and service advisors’ requirements for automotive maintenance and repairs, approximately 400 vehicles per week* Managed inventory of dealership car parts, ensuring available stock of required parts at all times.* Produced a new mobile accessory kit for end customers utilizing unused and underused car parts.* Actively selling and promoting auto parts to the customers, and ordering parts based on needs.* Consulting catalogs for stock numbers and pricing.* Resolving any issues or customer concerns quickly and professionally.

Lima Province, Peru

* Performed end-to-end maintenance and repairs on approximately 20 vehicles per week, servicing buses,semi-trailers and trailers.

Bachelor Of Communication Sciences, Communication Sciences, Bachelor

Automotive Technician Degree, Automotive Technician, Automotive Technician