Managed research and development facility at Starbucks HQ focused on testing new production and quality assurance equipment, creating network specifications and operating standards, and coordinating projects across global production network. Responsibilities included managing inventory, production scheduling, packaging, quality, safety, and maintenance programs. - Identified process improvement opportunities, created and managed pilot programs, and rolled out improvements to global network of roasting facilities. One process improvement led to decrease in equipment downtime of 0.5%, decreased material waste of 2,500 lbs. of coffee, and reduced employee re-work of 3 hours per month in one plant. - Created quality assurance and operations audit for external manufacturing facilities to ensure compliance with Starbucks product specifications and operations procedures. Responsible for auditing international production facilities and managing corrective actions with suppliers. Year-over-year quality scores across 3 suppliers increased by 10-17%.

- Responsible for daily production requirements and supporting plant operations including environmental health and safety, food safety and quality assurance, and preventive maintenance programs while delivering premium customer experience.

Served as corporate representative of manufacturing plant operations managers in network-wide projects focused on removing and preventing challenges to efficient plant operations. Identified continuous improvement opportunities and coordinated with planning, commercialization, engineering, and quality teams to ensure success without impacting plant operations. - Supported manufacturing network capacity planning teams to manage short-term production needs. Worked with plant operations managers and engineers to identify equipment investments or process improvements to unlock production capacity. One project led to an increase in 100k lbs. of weekly coffee production capacity within 3 months with limited financial investment. - Managed finished good coffee SKU portfolio optimization projects to identify opportunities to reduce or consolidate under-performing SKUs. Coordinated SKU reduction plans with cross-functional team to consolidate 5 SKUs without impacting roasting plant or customer operations.

-Developed operations and logistics plans for significant brand strategic coffee production facilities in Shanghai and Milan. Created unique solutions to balance roastery storage and delivery needs with challenges of operating in highly populated, public facing, and historically significant buildings leading to successful and sustained finished good production. - Analyzed transportation data of ocean container raw material shipments to determine accuracy of predicting destination arrival date. Identified underutilized data and integrated into predictive model increasing prediction accuracy of global shipments by 3%. - Analyzed raw material supplier freight data to identify cost-savings opportunities. Tested less-than-truckload freight consolidation operation at one distribution center that reduced LTL shipments by 2%.