Fostered strong relationships with clients from both AirDNA and Uplisting, ensuring seamless onboarding and continuous engagement.Conducted Quarterly Business Reviews (QBRs) with clients to assess their goals, provide strategic insights, and demonstrate the value of AirDNA's analytics tools.Collaborated with cross-functional teams to develop tailored solutions that addressed customer needs, enhancing product adoption and driving user satisfaction.Led training sessions and webinars for customers, improving their understanding of platform features and maximizing their investment in AirDNA's servicesActed as a liaison between customers and the product development team to advocate for customer needs, contributing to a culture of continuous improvement and innovation within the company.

Consistently delivered exceptional customer satisfaction by deeply understandingclient needs and providing tailored solutions. First to achieve profitability for the newproject of employees working with the US market from the Barcelona office,consistently solidifying TripAdvisor's reputation as a customer-centric organization.Successfully collaborated with cross-functional teams, including product developmentand marketing, to align customer feedback with product improvements. Thiscollaborative approach resulted in the implementation of new projects for thecompany..Actively identified and pursued new business opportunities within the SMB segment,resulting in overachieving targets for both retention and acquisition. This achievementnot only contributed to TripAdvisor's financial success but also expanded our clientbase and market presence

Led operations for Double Group, ensuring the seamless execution of securityservices and adherence to industry best practices.Managed and inspired a dedicated team of security personnel, fostering a culture ofprofessionalism and teamwork.Optimized resource allocation, resulting in enhanced operational efficiency and costeffectiveness.Played a pivotal role in budget planning and managementEnsured client satisfaction through rigorous adherence to security protocols andprompt response to client needs and concerns.

Spearheaded operations and customer service at a high-growth DestinationManagement Company (DMC) in Barcelona, focusing on team leadership.Managed a dynamic team, fostering a culture of adaptability and high performance.Successfully hired and onboarded top talent to meet increased demand during thecompany's rapid expansion.Navigated the challenges of scaling up operations by strategically restructuringprocesses and implementing new protocols.Achieved exceptional customer service through effective issue resolution and skillfulpeople management.Contributed to the company's rapid growth by optimizing team dynamics, enhancingcustomer experiences, and ensuring adherence to new protocols.