Alexander Head Email & Phone Number

• Manage and grow publisher accounts by offering the best native advertisement products tailored to the client’s needs• Streamline current processes and create new ones to guarantee and drive customer satisfaction • Aid publisher clients for troubleshooting, account strategy and optimizations to strengthen sales performance for publishers’ widgets• Address all publisher email and live chat inquiries, ranging from quick questions to large-scale issues• Attend weekly meetings with Senior Leadership to discuss goals, policy guidelines, and product updates

• Increased operational efficiency by overseeing all sales, marketing, and operational functions within Hubspot and sales and marketing tech stack applications• Negotiated a multi-year Hubspot renewal that led to a $10,000/year savings for the company• Attend weekly meetings with Senior Leadership to discuss goals, event planning, policy guidelines, product updates, and streamline processes• Generated and analyzed reports of all advertiser and publisher clients to assess opportunities for growth• Diagnosed technical issues in HubSpot and corrected them independently and/or collaboratively

Sarasota, Florida Area

• Spearheaded lead generation operations for RevContent’s sales team - a newly created position that was massively successful from capturing 10,000+ new sales qualified leads using Similarweb, LinkedIn Sales Navigator, Zoominfo and other sources• Facilitated sales growth with outreach and appointment setting, netting $1.3M in sales generated• Executed strategic initiatives to expand global partnerships in the United Kingdom, South Africa, Australia, and Brazil• Consistently boosted lead-to-customer conversion by developing successful email marketing and contact strategies• Conducted 1-on-1 and group training with new hires for essential sales strategies and HubSpot training

• Co-led a customer service team for the Camp Outreach Department during the spring season, promoted though the summer • Established and enhanced positive relationships with over 1,200 clients to ensure a worthwhile experience• Increased sales by 25% by upselling products and services via phone and email using effective sales techniques• Collaborated with multiple departments to solve complex problems and prepare accommodations for guests• Navigated Microsoft Dynamics (CRM) to compile various reports, invoices, schedules, and reservations to verify accuracy

Lebanon, New Hampshire

• Served as the first point of contact for passengers: answered inquiries regarding travel times, policies, pricing, seat availability, and assisted passengers with disabilities • Processed cash and credit payments for bus tickets of up to $2,500/day rapidly and accurately • Operated GPS technology to track location and movement of buses to determine arrival times or delays• Trained, supervised, and developed customer service skills for new ticket agents

White River Junction, Vermont

• Controlled audio and visual effects for televised classes and events• Provided technical support for students, as well as other studio technicians at 10 other in-state locations for live broadcasts of classes and other events.

Grantham, New Hampshire

• Greeted all members and guests with professionalism, courtesy, and integrity at all times as well as answer any questions relating to the golf course, driving range, and pro shop.• Performed all outside operations including: cleaning and washing clubs and carts, operating the driving range picker to collect golf balls, golf balls, and ensuring that all equipment was functioning properly.

Bachelor'S Degree, Applied Business Management

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: Student Government: Responsible for organizing and operating fundraisers to benefit homeless shelters.