Alexander Huzar Email & Phone Number

Burlington, Ontario, Canada

(soon)

Waterloo, Ontario, Canada

-Marketo/Eloqua developer and Principal Marketo administrator.-Responsible for all aspects of person processing/lead lifecycle from within Marketo.-Principal architect and administrator of global system/data flows.-Responsible for SFDC integration throughput performance and reliability (error handling).-Used past experience to architect an automated solution to the problematic and unreliable out-of-box Marketo Campaign association method.-Architected an asset download system with a central JSON file housing the link to asset matrix, zero coding skills required for updating the matrix by the business beyond an Excel to JSON conversion.-General automation of mundane and repeatable tasks.-Reverse-engineering legacy instances and their processes, then migrating those into the new instance.-Coordinating Marketo with Eloqua for ownership of SFDC records including hybrid ownership scenarios.-Principal Marketo support liaison - creating and coordinating support tickets, prioritization, etc.-Anticipating business needs - anything from a process that may be required to reverse-engineering how a legacy 3rd party system integrates with Marketo via API.-General advocacy for best marketing automation practices including setting realistic expectations regarding SFDC integration performance, processing performance, "speed to lead", race conditions, etc.

Burlington, Ontario, Canada

SFDC Integration specialistData forensics specialistProcess (trigger/flow) engineer and investigator.Responsible for investigating lead lifecycle flow issues, stuck leads and campaign members, etc.

Markham, Ontario, Canada

Key responsibilities:-Building and innovation on marketing automation where the primary tools are Eloqua/Marketo and SalesForce.-Evaluating and testing opportunities for development and optimization.-Analyzing existing business process and automation for the purposes of optimizing and upgrading to make the marketing and sales funnel flow more efficiently.-Analyze and evaluate manual tasks and replace with automation (automate as much as possible).-Investigate data and leads and determine the root cause of issues.-Advise and plan with the marketing operations team with best practices and competition in mind.-Work with support when bugs are introduced with new releases.-Work with vendor development and product managers to improve the platform for everyone.-Prioritize projects, set expectations, ensure marketing operations is aware of current focus.Notable accomplishments and projects in development:-Overhauled the out-of-box integration program with SalesForce by implementing a full custom solution using CDO-based integration with full error control end-to-end.-Developed a fully error-controlled data sorting program system to identify integration issues with Eloqua contacts and automate most common issues, allow for easy reporting/visibility for all else.-Asset download system (migration away from the progressive profiling cloud component to a custom solution).-Tradeshow scheduling, attendance and post-show automation (storing campaign data and attribution in CDOs, then running those records through a custom integration program).-Prevent campaign association loss using a custom campaign attribution warehouse using CDO’s.-Double Opt-In and subscription management framework.-Full Email/Phone/SnailMail Consent management including Implied and expiring consent with country-specific legal rules and requirements. This includes elements of GDPR compliance.

Toronto, Canada Area

-Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.-Part of a specialized case escalations team, responsible for in-depth analysis of customer issues and questions.-Educate tier 1 support in the method and result of resolution of escalations so they are better equipped in the future.-Tertiary point of contact for customers, responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.-CRM integration analyst. (SalesForce, MS Dynamics CRM, Siebel, etc.)-Social Media integration and inter-operation analyst.-E-mail deliverability, "IP warming", SenderScore, bounceback troubleshooting and etc.-Web profiling: Google Analytics, tracking scripts, etc.-Diagnostics of HTML, responsive (mobile) CSS-driven layouts, and general Outlook rendering issues.-Eloqua (Insight) reporting, analytics and business intelligence Subject Matter Expert.-Oracle Eloqua Content Marketing Platform (formerly Compendium) specialist.-Provide on-demand education via phone, email and/or support portal.-Diagnose bugs - scope, impact, severity, work-arounds, steps to reproduce, etc.

Toronto, Canada Area

-Support, monitor and maintain the IT infastructure for the company in a Windows Server 2008 environment as well as any peripherals, electronics, and mobile devices including Android, RIM, and Apple.-Support, monitor, maintain, diagnose, repair, replace and (if need be) RMA workstations, monitors, laptops, keyboards, mice, network cables, wireless access points, network switches, firewalls, servers, UPS, etc. This includes maintaining a log of all workstations and portable devices, any associated software licences, and regulate the 3-year hardware cycle while prioritizing new hardware to executive staff.-Leverage, optimize, maintain and diagnose Active Directory, Group Policy, and other server features such as Print Server, Terminal Services, WSUS, DNS, DHCP, FTP, IIS, BES, Office 365, etc.-Monitor and maintain the wireless network, including weekly tuning of wireless channel, signal strength, and other variables in an effort to maximize reliability and performance.-Maintain 300+ e-mail accounts company-wide as well as diagnose and solve e-mail and Outlook issues.-Create, organize and then implement standards and strategies and projects such as workstation models, Office 365 migration, Acronis backup and recovery deployment, Kaspersky deployment.-Research, test and present solutions to technical challenges and queries.-Work with multiple vendors and leverage business relationships to acquire the best quotes.-Monitor and assist with any issues and/or projects related to the integration layer between Microsoft Dynamics and the proprietary in-house employee scheduling and expenses web portal.-Provide expert opinion on and suggest changes to the functionality, performance, feasibility, ergonomics etc. of infrastructure and systems.-CRM administrator (Avidian Prophet)-BES administrator-Office 365 administrator

Responsible for:Providing technical support for office staff, local and remote (India, Guatemala) call centres.Maintaining login credentials, user accounts, phone extensions, key cards and etc. for all users.Ensuring that remote agents and employees are able to connect and perform all their work.Carrying a corporate Blackberry at all times.Taking care of servers including Domain Controller, Exchange, DNS and DHCP, vSphere.Using Asterisk to provision, modify and decommission phone extensions, call queues, and IP phones.Provisioning and troubleshooting of (hard) IP phones (new and otherwise) - Cisco/Linksys, Grandstream and Aastra as well as "EyeBeam" (Xlite) software phones.Configuring Cisco switches to diagnose connectivity issues as well as set up port security and VLANs.Maintenance, monitoring and resolution of any and all events using Kaspersky Administration Kit.Provisioning, monitoring and maintenance of IP multi-function printers (Kyocera).Finding the best price for equipment and purchasing it, RMA if necessary and etc. (PDUs, UPS batteries, laptops, workstations, etc.)Assisted with:Diagnosing serious network issues including the main DS3 line which connects 500,000+ clients.Tape backups and Symantec Backup Exec jobs. Also used VMWare snapshot feature to restore servers.Maintenance in the server room including patch panels, setting up new servers, upgrading existing servers, diagnosing hardware issues, replacing failed server motherboards, replacing failed hard drives, re-routing and labelling Ethernet and fibre optics.

Creation, update, and maintenance of the business website.Occasional design and editing of digital artwork using Adobe Photoshop, Illustrator, Fireworks and Flash.www.thecakeboutique.ca

Responsible for providing clients with GeekSquad services or offering them products off the shelf.Tasked with balancing selling, repairs and assisting/training co-workers, and customer phone support.Responsible for the care of customer units and accessories - includes e-tracking and communication.Tasks included proprietary methods for diagnosis, backup and repair as well as relying on

Made on-site and/or in-home service (also phone) calls including consultation to businesses and end-users.New and used customized system assembly, configuration, networking administration, server setup, etc.Customized T.E.C., air, water-cooling solutions and overclocking, extensive dremmel use. Often would be tasked with locating and purchasing extremely rare and/or customized one-off items.

Responsible for assisting office staff with various legal and immigration-related assignments.Wrote letters and created spreadsheets on behalf of C.U.I.A.S.Network administrator in a LAN environment with a Win2K server supporting ~60 users and internet support.Installed, configured, and maintained hardware and software on dozens of computers.Responsible for occasional purchase of needed equipment and/or supplies (e.g. 50-port switches).

A+ Certification, It

The college was a vehicle to submit my tests for the A+ certification. I am actually self-taught.

Education record

Activities and Societies: IT group - Most notably, I was part of the "IT group" and was responsible for maintaining the school's website.