A.J. Lawrence Email & Phone Number

Spokane, Wa, Us

Spokane Valley, Washington, United States

Spokane-Coeur D'Alene Area

As a UX/UI designer, I work creatively to improve user experience, engage customers, and boost sales.• Design Skills Demonstrated: Redesigned an eCommerce platform, improving customer engagement by 35%, blending seamless aesthetics with functional design and shaping the user journey in a way that increased conversions.• Problem-solving Demonstrated: Overhauled an app's user interface, resulting in a 20% decrease in customer complaints and boosting user ratings, by intuitively addressing pain points and enhancing the overall user experience.• Client Collaboration Demonstrated: I orchestrated design sprints, where we synergized our ideas to generate innovative solutions.

Spokane-Coeur D'Alene Area

As a Furniture Sales Associate at Macy's, my responsibilities include customer consultation, merchandise presentation, and delivering superior service.• Salesmanship Demonstrated: Singlehandedly carried the store's extended warranty coverage sales, resulting in a remarkable 50% increase in that month's revenue. This unprecedented boost enabled us to meet the monthly sales expectations.• Customer Service Demonstrated: Introduced a personalized consultation approach, improving customer satisfaction rates by 20%, by understanding their preferences and guiding them to suitable choices within the Macy's furniture collection.• Customer Retention Demonstrated: Established the highest customer retention rate within the store, fostering strong relationships and repeat business through personalized service and a deep understanding of customer needs.

Spokane-Coeur D'Alene Area

Verizon Expert (February 2019 – February 2020)As a Verizon Expert, my responsibilities encompassed customer service, product expertise, and sales, ensuring customers were well-informed and satisfied with their service.• Customer Service Demonstrated: Stepped up to address and resolve customer technical issues, leading to an overall improvement in customer experience and a 30% boost in satisfaction ratings during my tenure.• Product Knowledge Demonstrated: Continually stayed up to date with knowledge of Verizon's product and service offerings, leading to a 20% increase in upselling success rate, by helping customers understand the benefits and utility of each product.• Sales Expertise Demonstrated: Consistently met and exceeded sales targets by about 15%, thanks to a combination of product knowledge, customer rapport, and persuasive communication skills.Home Theater Specialist (November 2017 – February 2019)As a Home Theater Specialist, my role encompassed customer consultation, product expertise, and sales in home theater technology.• Consultative Selling Demonstrated: Ensured a positive shopping experience, by providing personalized advice and post-sale support for home theater installations.• Product Knowledge Demonstrated: Best product knowledge in the store. Helping customers understand the benefits and utility of each product.• Customer Satisfaction Demonstrated: Ensured a positive shopping experience which led to a 20% increase in repeat customers, by providing personalized advice and post-sale support for home theater installations.

San Francisco Bay Area

Door to Door SalespersonAs a Sales Representative for ADT, my role involved door-to-door sales on a commission-only basis, customer consultation, and product demonstrations for residential and commercial clients. • Sales Tenacity Demonstrated: Led door-to-door sales campaigns, successfully driving a 20% increase in new customer acquisitions in a commission-only environment, by skillfully presenting the benefits of our security solutions.• Product Expertise Demonstrated: Leveraged my comprehensive knowledge of ADT's security products to boost the upselling success rate by 25%, explaining the advantages of higher-tier packages to potential clients.• Relationship Building Demonstrated: Fostered strong relationships with clients, which in

San Francisco Bay Area

Door to Door SalespersonAs a Sales Representative at The Alarm Guys, my role involved door-to-door sales on a commission-only basis, customer consultation, and product demonstrations for residential and commercial clients.• Sales Tenacity Demonstrated: Led door-to-door sales campaigns, successfully driving a 20% increase in new customer acquisitions in a commission-only environment, by skillfully presenting the benefits of our security solutions.• Product Knowledge Demonstrated: Always on top of product knowledge. Helping customers understand the benefits and utility of each product.• Resilience Demonstrated: Adapted to the challenging commission-only model, consistently meeting and exceeding sales targets