Alexander S. Email & Phone Number

Cloud HQ

Beaverton, Oregon, United States

• Drives e-commerce, satisfaction and re-engagement by serving conversations with up to 5 membersat once within the Nike App
• Reports and provides Launch operations as a launch captain for +128 experts in channel
• Works closely with merchandising teams to ensure accurate product information is shown within Nike app, SNKRS app and.com platforms
• Stays up-to-date on industry trends and social media marketing influences to maintain insightful andcurrent product knowledge
• Chosen as high-performance contributor to onboard, train, and mentor new hires
• For FY23, received “Exceptional” CFE rating and awarded “Expert of the Year”

Cupertino, California, United States

• Tracked and managed all bug radars for Early Field Failure Analysis (EFFA) programs and escalatedas needed
• Collaborated and worked with Hardware Product Design teams to create new and innovative repairprocesses for prototype programs
• Presented and reported weekly updates to leadership on repair quality, process, and trends formultiple programs
• Executed failure analysis (FA) on current programs and reported repair mitigation and cost savingsweekly
• Created multiple design of experiments (DOE) and standard operating procedures (SOP) for factoryand field implementation
• Managed a secure lab with a focus on materials allocation and hardware distribution

Cupertino, California, United States

• Multitasked across systems and applications, to analyze, isolate, and resolve a variety of complex technical issues, and comfortably navigate a technical environment
• Effectively tailored communication and style to diverse audiences
• Worked independently in a fast-paced, remote environment
• Effectively prioritized and personalized assistance for up to three customers at once

Cupertino, California, United States

• Investigated components, assemblies, and manufacturing processes to find the root cause of systemfailures for recently released products (EFFA)
• Conducted system take-apart of prototypes and pre-release Mac products to examine mechanical andelectro-mechanical components for specification accuracy and functionality
• Executed failure analysis (FA) on released Mac products for product safety concerns
• Collaborated with design engineers to create custom test fixtures for prototypes and pre-release products
• Designed experiments to collect data for design analysis and improvements

Tampa, Florida, United States

• Trained to assemble, disassemble, and repair Apple products while adhering to Apple’s strict service guides and strategies (Apple Certified Mac Technician)
• Achieved and exceeded performance expectations at the highest level of customer service and technical expertise
• Exercised effective communication skills to deliver highly technical information to customers in a easily digestible way regarding computer software and hardware processes

The Mall At Millenia

• Ensured sales team was on-task, drove daily sales goals and provided coaching opportunities
• Performed opening and closing duties for the store by following protocols and procedures
• Executed safe counts, register counts, and bank deposits for business
• Created daily schedules and make sure associates receive their breaks and lunches