Aleksandar Kolev Email & Phone Number

Varna, Bg

Miami, Florida, United States

Vessel: Wonder of the SeasAs a Deck Apprentice Officer, I am responsible for assisting in the safe navigation and operation of the vessel while gaining practical experience and knowledge in maritime operations. My role involves:-Supporting the bridge team with navigational duties, including watchkeeping, route planning, and monitoring ship systems.-Participating in safety drills, inspections, and emergency response procedures to ensure the safety and security of the crew and passengers.-Assisting in the maintenance and operation of life-saving and firefighting equipment.-Collaborating with senior officers to learn about shipboard management, maritime regulations, and international safety standards.-Engaging in ongoing training to develop competencies in ship handling, navigation, and leadership within a maritime environment.-Contributing to the overall guest experience by ensuring smooth and safe operations on board.

Worldwide

In my previous role as a Deck Cadet at Stamco SM, MV TAIPAN chartered by Wallenius Willhelmsen , I played a pivotal role in ensuring the seamless operation and navigation of the vessel. I diligently maintained navigational equipment, actively participated in safety drills, and collaborated with experienced officers to enhance my skills in seamanship and navigation. Contributing to the efficient functioning of the vessels was a rewarding experience. Grateful for the valuable lessons learned and the opportunity to be part of Stamco Ship Management's esteemed maritime team.

Varna, Varna, Bulgaria

Provided expert-level support for payment-related inquiries, troubleshooting and resolving issues promptly. Collaborated with cross-functional teams to ensure a seamless payment experience, offering guidance to customers and addressing discrepancies. Delivered exceptional customer service through various channels, staying informed about industry trends. Documented and escalated complex issues, contributing to process improvement. Possessed strong communication, problem-solving, and analytical skills, along with a customer-centric approach. Adapted to a fast-paced environment, demonstrated attention to detail, and maintained a focus on accuracy with sensitive financial information.

Varna, Varna, Bulgaria

As a Game Support Advisor at Telus International, I was part of the League of Legends project. Responsibilities included assisting players with inquiries, troubleshooting technical issues, and providing guidance on game-related matters. Engaging with customers through various channels, such as chat or email, and maintaining a positive player experience were integral parts of the role. Collaborating with the team to address complex cases and ensuring timely resolution of player concerns were key aspects of my responsibilities.

Sofia, Sofia City, Bulgaria

Passionate Customer Experience professional with a robust background in the dynamic realm of cryptocurrency at Crypto.com. Adept at delivering exceptional support to users, demonstrating expertise in addressing inquiries, resolving issues, and ensuring a positive overall user journey. Proven ability to navigate complex situations with a customer-centric approach, fostering positive relationships. Possesses strong communication, problem-solving, and multitasking skills honed through comprehensive experience in the crypto industry. Excited to have contributed to Crypto.com's mission of democratizing cryptocurrency access for all users. Open to collaborative efforts and dedicated to continuous learning in the ever-evolving landscape of cryptocurrency and customer service.

Varna, Bulgaria

Accomplished Senior Customer Support Specialist with a distinguished tenure at Just Eat, showcasing a history of providing exemplary support and leadership. Demonstrated expertise in navigating complex customer inquiries, resolving issues, and ensuring an elevated customer experience.

Varna, Varna, Bulgaria

Foundever, working for a client- Just Eat, offering expertise in delivering exceptional service and resolving customer inquiries. Demonstrated proficiency in navigating Just Eat's platform, addressing user concerns, and ensuring a seamless customer experience. Adept at collaborating with cross-functional teams and contributing to the improvement of support processes. Possesses strong communication skills, both written and verbal, with a customer-centric approach. Experienced in handling diverse customer issues through various communication channels. Maintained a focus on accuracy and detail in documenting customer interactions. Committed to staying updated on platform changes and participating in ongoing training to enhance skills. Leveraging comprehensive knowledge to contribute positively to any customer-focused role.

Bachelor Of Applied Science - Basc, Navigation, 5.40 (Bulgarian Grading System)

Navigation (Maritime Piloting) Four-year full-time program in Navigation, which ends up with an award - Bachelor of Science degree..

High School Diploma, Foreign Languages And Literatures, General, 5 (Bulgarian Grading System)