Alexander Kuhar Email & Phone Number

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Greater Minneapolis-St. Paul Area

Global Manufacturing and Engineering Client:- Manage and develop a Jenkins CI pipeline to distribute automated test builds of mobile apps and perform security scans on source code.- Project manage client mobile apps through final quality and security checks before release to app stores. Advise on any quality and security issues found pre-publish.- Issue.

Greater Minneapolis-St. Paul Area

• Managed and refined a churn retention project that targeted customers whose credit card payments failed which resulted in an 8% increase in monthly revenue recovery.
• Built Salesforce reporting that segmented customers into differing levels of product engagement, then created segment specific messaging to drive those segments towards increased activity.
• Addressed NPS survey responses for all customers to fill in product knowledge gaps, as well as to collect and communicate their feedback to the Product team.

Greater Minneapolis-St. Paul Area

• Advised trial customers in the setup of their account, and provided product training to increase likelihood of trial conversion and reduce long-term churn with a conversion rate of 40%.
• Led consultative calls with paying customers to resolve advanced account issues that could not be resolved through standard support, requiring more involved problem solving and customer interaction.

San Francisco Bay Area

• Teamed with Customer Success Managers and Sales Associates to identify how internal processes affected the future health of new customer accounts, and presented findings with actionable recommendations for improvements.
• Conceptualized and wrote the Customer Success “playbook” that codified all department processes for other departments to reference.

Washington D.C. Metro Area

• Helped plan the development and summer 2014 roll-out of a mobile-phone based application to enable Kenyan communities to review and learn about their schools’ sanitation conditions.

Plymouth, Minnesota

• Led door-to-door campaigns in multiple neighborhoods, knocking on the doors of hundreds of local voters to communicate the positions of candidate and listen to voter concerns.

Bachelor’S Degree, Economics

Education record