Mackenzie Conran Email & Phone Number

Minneapolis, Minnesota, United States

Minnesota, United States

- Effectively translate technical concepts for internal teams and customers, adapting communication methods per situation for clarity.- Manage a cross-functional team of developers and customer-facing staff, ensuring smooth operational flow.- Collaborate with specialized teams to ensure content functionality aligns with customer expectations.- Scope and manage complex customer content projects, translating technical topics to non-technical stakeholders, ensuring clear understanding and satisfaction.- Manage challenging customer communications, maintaining professionalism and providing solutions to meet customer needs.- Work closely with the product division to assess the impact of new features on my operational area, identifying and mitigating potential risks.

St Louis Park, Minnesota, United States

- Managed content for top ARR customer, addressing technical inquiries with effective solutions.- Led a cross-functional team of developers and customer-facing staff, ensuring smooth operational flow.- Translated technical topics to non-technical individuals, ensuring clarity and understanding.- Trained both developer and customer-facing new hires, ensuring a comprehensive understanding of our systems and best practices.

St. Louis Park, Mn

- Created dynamic marketing material using HTML, CSS, JavaScript, and Liquid templating language, tailoring solutions to customer needs.- Managed multiple cross-functional projects with flexibility and responsiveness, integrating best practices into content development processes.

Denver, Colorado

Artisan handmade silver jewelry for the eclectic adventurer.

Greater Denver Area

-Developed and implemented strategies to drive sales -Facilitated merchandising functions for all TTi products-Developed and fostered relationships with different departments to streamline product purchases, gain merchandising real estate and ensure optimum product stock management -Trained team members on TTi products, promotions and selling points-Designed in-store promotional materials used across several districts-Conducted weekly product demonstrations -Managed customer relations with email marketing material and generated a 77 percent attendance rate for product demonstrations and promotional events

Lawrence, Kansas

-Aided in marketing strategy development-Edited client photos using Adobe Photoshop-Performed sales presentations and client follow-ups-Facilitated promotional events to draw new clients-Booked and scheduled clients

Best campaign chosen by VP, Sports Marketing and SVP, Sports Marketing and Partnership at USA Today Sports Media Group-Designed campaign book, print advertisements, social media advertisement graphics and magazine covers using Adobe InDesign-Designed logos using Adobe Illustrator -Worked as a member of a cross-functional team to develop advertising, social media and traditional media strategy and to revise and reposition brand image-Performed primary and secondary research -Conducted and mediated focus groups

Minnetonka, Mn

-Managed daily activities and staff of multiple stores of varying sizes throughout my career-Managed inventory and product ordering on a weekly basis-Trained new employees on daily operations, sales strategies and customer service-Handled customer inquiries and effectively resolved complaints

Manager of Sigma Kappa sorority house at The University of Kansas.

Certificate Of Completion, Full Stack Web Development

MERN Stack

Bachelor Of Science (B.S.), Journalism - Strategic Communication

Activities and Societies: Advertising Club, Sigma Kappa, University of Kansas Women's Lacrosse Team

Education record