Josh Hamilton Email & Phone Number

Edina, MN

Eden Prairie, MN

• Working with new customers to implement XRS proprietary Android & web based software specializing in GPS, safety, regulatory and compliance. Implementations consist of rollout plans, training, installations &.
• Highest performing Account Manager exceeding sales goals for subscription add-ons 5 of 6 quarters in 2013-2014.
• Managing a portfolio of National and Regional accounts.
• Operated at a 90% utilization rate managing multiple customer implementations while maintaining high customer satisfaction.
• Developed and established a customer facing value assessment process that aided in the closing of prospective clients.

Eden Prairie, MN

• Responsible for case resolution and escalations from tier 1 for all customer issues. Training of new tier 1 employees and ongoing workshops with team. Working directly with executives, IT, dispatchers and drivers to.
• Managed multiple key named accounts with daily & weekly issue management & resolution.
• Responded to RFI/RFP’s with appropriate information to compete for new business
• Proven ability to continue to learn and adopt new technology and platform offerings. Was the only Tier 2 with ability to support all 4 product platforms.

Eden Prairie, MN

• Maintaining and developing client-business relationships with customers using our Trade Promotion Management System. Maintained working knowledge of various business products and services. Developed strategies to.
• Managed National Account Activity for L’Oreal, Ghirardelli & ConAgra Foods with daily operations.
• Identify additional subscriptions & professional services revenue opportunities.
• Assisted sales agent/brokers to exceed volume, spending and financial objectives.