Josh Hamilton Email & Phone Number

Edina, Mn

Eden Prairie, Mn

Working with new customers to implement XRS proprietary Android & web based software specializing in GPS, safety, regulatory and compliance. Implementations consist of rollout plans, training, installations & troubleshooting. Specialized in customer evaluations working with the sales team to establish ROI & value assessments leading to purchase of additional units. Responsible for identifying additional opportunities of add on subscriptions, additional unit sales & professional services.Key Highlights:• Highest performing Account Manager exceeding sales goals for subscription add-ons 5 of 6 quarters in 2013-2014.• Managing a portfolio of National and Regional accounts.• Operated at a 90% utilization rate managing multiple customer implementations while maintaining high customer satisfaction.• Developed and established a customer facing value assessment process that aided in the closing of prospective clients.

Eden Prairie, Mn

Responsible for case resolution and escalations from tier 1 for all customer issues. Training of new tier 1 employees and ongoing workshops with team. Working directly with executives, IT, dispatchers and drivers to resolve product, pc & server issues. Working directly with engineering and other internal departments as needed to resolve customer issues. Onsite visits with customers for hands on troubleshooting, issue resolutions & customer relations. Key Highlights:• Managed multiple key named accounts with daily & weekly issue management & resolution.• Responded to RFI/RFP’s with appropriate information to compete for new business• Proven ability to continue to learn and adopt new technology and platform offerings. Was the only Tier 2 with ability to support all 4 product platforms.

Eden Prairie, Mn

Maintaining and developing client-business relationships with customers using our Trade Promotion Management System. Maintained working knowledge of various business products and services. Developed strategies to generate revenues and assisted to achieve growth. Collaborated with project management team and managed resources within timeframe. Key Highlights:• Managed National Account Activity for L’Oreal, Ghirardelli & ConAgra Foods with daily operations.• Identify additional subscriptions & professional services revenue opportunities.• Assisted sales agent/brokers to exceed volume, spending and financial objectives.