Program Manager for Martin County Utilities overseeing the county wide service application upgrade. Coordinated between multiple projects working with vendors, IT resources and internal customers to create program strategy, project delegation and program implementation. Managed relationships with both technical and financial services vendors.Provided internal operational and technical support as SME Created custom reports to manage financial services, billing reconciliation, asset management, inventory control and others as requested to meet vendor and internal customer needsCreate scripts in Linux to handle file routing, printers, scheduled jobs, and automated server downtime alerts.Manage Oracle Application Express for Utilities Customer Service Department and create custom pages to provide users ad hoc reporting.Main technical resource for a bank transfer; installed and manage 12 credit card machines, deploying encryption for host2host file transfers and custom programming to format NACHA files.Manage two meter reading servers and check scanning hardware/software to create ECL files to transfer to bank. Corrected daily report query sent to bill print vender to include customer accounts deactivated within 3 months.

Reported directly to Vice President in newly created dual role. Worked with pharmacy owners to resolve errors and secure reimbursements. Tracked and updated tickets in Salesforce.com CRM database. Supported database administration. Created custom reports for partners using Python, SQL queries and SQL Developer.Account Manager supporting 200 independent contract pharmacy relationships Provided operational and technical support to contract pharmacy customers. Created custom reports for internal and external customers for inventory management, 340b compliance and financial monitoring. Liaison between Covered Entity and Contract Pharmacy partners Maintain up to date customer success plans utilizing Salesforce

Managed network equipment across waste water plant, storm water plant plus 130 lift stations used by West Palm Beach residents. Maintained supervisory control and data acquisition (SCADA) and computerized maintenance management systems (CMMS). Managed, secured, administered and upgraded infrastructure in Windows environment running Server 2012R2 and 2016. Installed, configured and deployed supported switches, firewalls, fiber routing backbone, UPS power backups and radio antennas. Held 18 FCC licenses to broadcast. Routed work orders and tickets to maintenance groups.SCADA OS Upgrade: Removed vendor as exclusive administrator from mission critical database.Implemented VTScata suite then migrated 300+ devices including PLCs, switches and lift stations.PLC & switch upgrade expedited ticket resolution and reduced vendor costs by $50,000 annually. Lift station upgrade introduced radio communications, reducing downtime and dispatch volume. Network Schema: Designed and implemented across SCADA devices to separate redundant servers, prevent data loss and resolve bottleneck by upgrading serial point-to-point to routable network protocol.Overtime Cost-Savings: Created automated daily report to ID at-risk equipment requiring maintenance. Reduced overtime by $100,000 annually due to better maintenance and reduced manual reporting errors. Repository Database: Centralized documentation, processes, policies, procedures and configuration files. Created self-service SCADA configuration how to guides to minimize service tickets/work orders. Automation: Used SQL DB to create custom reports viewed by agencies and internal stakeholders.

Subcontractor assigned to deliver fully-managed IT services at Palm Beach Gardens Medical Center, 199-bed facility with 500 users. Hired to direct Cerner Millennium EMR implementation project along with deliver continued application support and training. Directed end-to-end implementations, migrations, upgrades and security audits in hybrid environment (Windows and Linux). Acting Assistant Technology Director at primary facility (i.e. Palm Beach Gardens Medical Center) as well as satellite locations. Directly managed onsite Technical Team of 3 to address tier 1 service tickets. SME on all advanced (i.e. tier 2 & 3) concerns. Liaised between staff and end-users Worked directly with physicians improve network connectivity and guide to use systems. Managed Active Directory (AD), created user groups and defined group policies. Automated processes using batch scripts. Procured and sunsetted both hardware and software. Adhered to HIPAA data encryption regulations.

Recruited to implement security system inside retail location. Worked directly with CEO/Owner to assess business need and goals. Researched, evaluated, selected, configured, tested, implemented and deployed system. Worked with vendor/supplier regularly. Created and delivered training materials to group of 20. Guided end-users to use system. Advised Owner on system maintenance.

Minimized ’ downtime via maintaining, servicing and troubleshooting telecommunications lines and infrastructure. Worked with end-users (i.e. customers) to investigate, identify, troubleshoot and verify resolution of tier 1 connectivity issues Logged work orders & service tickets. Secured reimbursement due to damage from improper usage. Onboarded and trained new service technicians. Scheduled and dispatched service technicians. Approved PTO requests. Resolved escalated billing concerns. Oversaw cable layout, installation, testing and troubleshooting for Sunfest Festival annually. Traveled in US Southeast Region to restore customers’ service following Hurricane Dennis, Katrina, Rita and Wilma.