Alexander Grant Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

• Operated in a fast-paced, high-volume retail environment, regularly exceeding $200k in sales per day• Provided outstanding service and recommendations to an average of 80-100 customers per day• Received award for being one of the top membership sales specialists after only one month• Praised by customers, colleagues, and management for excellence in communication and teamwork

Santa Barbara, California, United States

-Managed a service-based operation with a focus on customer experience, teamwork, and profitability-Handled 15 intakes per day, while assessing individual needs and prioritizing customer satisfaction-Ensured expedient and efficient workflow by organizing technicians’ repair schedules-Oversaw all billing procedures and improved team’s accuracy through coaching and accountability-Partnered with the technician team to improve computer repair knowledge and fill in when needed-Assisted with hardware repair, software troubleshooting, and data recovery-Trusted by ownership to act as primary point of contact to resolve complaints and find solutions-Regularly achieved monthly goal of at least four positive reviews on Google and Yelp-Consistently earned team-wide bonuses by reaching monthly revenue goal of $50k-Worked closely with ownership to collaborate on the planning and implementation of company goals

Santa Barbara, California, United States

-Promoted twice within the first six months after demonstrating leadership and responsibility-Maintained knowledge of 41 rotating craft beers, memorizing brewery, style, price, and ABV of each-Engaged with customers to better offer recommendations based on preferences and palate-Addressed concerns quickly and professionally, contributing to a healthy and welcoming environment