•Led an international, remote team of 10+ engineers through agile framework to deliver value across a diverse portfolio of clients in various fields including: FinTech; Healthcare; Crypto; Education/E-learning Platforms; and Web Security•Managed all scrum ceremonies for 12+ active accounts; including daily stand-ups; sprint grooming; sprint planning; and sprint retrospectives•Constantly prioritized and anticipated customer needs to provide support through a small but powerful team of engineers and architects•Fostered and championed a positive work environment in a high-stress workflow•Assisted in generating larger streams of income on pre-existing projects by identifying opportunities for additional value to be added•Created, formalized, and enforced ethics and compliance policies•Processed Invoices for all clients•Coached engineers from around the globe on American business etiquette•Provided American English coaching for professional settings

•Grew store average weekly sales over 110% during my tenure leading the store through a pandemic•Created and maintained a welcoming and uplifting work environment, tracked by a turnover rate consistently under 50% year over year•Led a team of over 25 baristas to consistently deliver the Starbucks Experience through our seasonal promotions•Inspired and coached the future leaders in the company; resulting in multiple store managers fostered through my teamsIncreased store controllable contribution by 10% through P&L statement analysis and budget management•Recruited and supported a team of 25-30 through talent acquisition and actively attracting baristas inspired to create a transformative experience•Created intentional schedules to support store performance, fought for labor investments that directly correlate to staggering increases in all applicable metrics•Built team capability to drive results in corporate seasonal endeavors and achieve operational excellence

• Monitored and tracked the efficiency of marketing campaigns for Anheuser-Busch, Starbucks, Intel, TGI Fridays, and CertainTeed to show ROI of public relations efforts.• Conducted audits against client competition to provide a comprehensive analysis of best practices to secure media.• Creatively pitched and secured coverage for clients through a unique consumer lens.• Led a small team through an exclusive media event for Anheuser-Busch, planning the event and managing media relations to secure KPI attainment.• Created media materials and briefing documents for clients with no existing infrastructure to support internal initiatives and provide a foundation for a communication strategy.

• Researching topics in the fields of social entrepreneurship, innovative solutions to the refugee crisis, international law and refugee rights, Middle Eastern affairs • Helping in the initiation and finalization of partnerships with NGOs and Universities, notably those related to curriculum development in the context of the Arabic language and livelihood programs for refugees• Aiding in developing the growing community of users and partners; supporting the COO with assistance in the understanding and pairing of users and conversation partners’ profiles• Helping to shape brand identity through social media and website development • Duties pertaining to activities in a young startup’s fast paced growth stage/environment

•Researching topics in the fields of social entrepreneurship, innovative solutions to the refugee crisis, international law and refugee rights, Middle Eastern affairs • Helping in the initiation and finalization of partnerships with NGOs and Universities, notably those related to curriculum development in the context of the Arabic language and livelihood programs for refugees• Aiding in developing the growing community of users and partners; supporting the COO with assistance in the understanding and pairing of users and conversation partners’ profiles• Helping to shape brand identity through social media and website development • Duties pertaining to activities in a young startup’s fast paced growth stage/environment

•Lead team of up to 6 baristas to provide legendary customer service in a fast-paced environment•Resolve conflicts involving customer disagreements as well as partner disagreements•Handle all cash management and key holder duties in a timely manner•Train new hires to become outstanding baristas-- Coffee Master -- •Led coffee tastings and sampling events throughout the store to actively engage customers to purchased whole-bean coffee, increasing the store's sales•Visited Starbucks' managed in the Middle East, providing feedback on differences between regions and suggesting ideas for promotions to increase sales

• Authored detailed reports summarizing daily meetings of the United Nations Security Council for the First Secretary of the Mission. • Provided hospitable escorts for esteemed guests of the Mission as they toured the United Nations Headquarters building.• Represented The Holy See at numerous side events hosted by foreign dignitaries.• Collaborated on large reports for the United Nations Disarmament Commission and the United Nations Peacekeeping Commission. • Attended meetings of the United Nations Security Council, United Nations General Assembly, the First Committee, and the Fourth Committee.• Read and edited documents to and from Italian and English.