Alexander Lin Email & Phone Number

Lake Forest, Ca, Us

Irvine, Ca, Us

Lead, manage, or support all influencer campaigns for World of Warcraft, World of Warcraft: Classic, Warcraft III: Reforged, and Warcraft Arclight Rumble.

Los Angeles, Ca, Us

Developed comprehensive project plans, strategic approaches, and compelling new business proposals for clients.Orchestrated meticulous timelines and delivered in-depth status reports, catering to both internal and client requirements.- Successfully managed and coordinated up to 10 concurrent influencer campaigns, demonstrating exceptional multitasking abilities and a deep understanding of client objectives, campaign dynamics, influencer dynamics, and their unique needs.- Expertly executed campaigns, overseeing a collective budget exceeding $4,000,000.- Cultivated enduring and mutually beneficial relationships with brand representatives with varying levels of expertise in the influencer marketing landscape.

Milpitas, California, Us

Developed and managed CORSAIR's global influencer talent- Main point of contact for all incoming and outgoing influencer related requests- Generated creative and engaging content that highlight CORSAIR's performance message- Collaborated with regional managers to ensure unity of brand messaging across dozens of regions- Grew CORSAIR’s influencer program from 20 streamers to 150 streamersResearched trends in social media and competitor brands- Came up with strategies to capitalize on the success of influencers, esports organizations, and CORSAIR brand- Creation of CORSAIR Charity events which has raised over $135,000Tracked and drove KPI for all global partnerships- Created a report which tracked streamer metrics and presented data to executive team month- In 2020 CORSAIR’s streamer program generated over 39 million impressionsStrategic Planning of CORSAIR’s Influencer Program for multi-year success- Evolved CORSAIR’s streamer program to include focus on multi-brand deals- Created the framework for CORSAIR’s Streamer Program

Milpitas, California, Us

Manage Corsair's influencer and gaming partnership networksCreate campaigns to further the reach of Corsair's reputation as well as our influencer networkResearch the ever changing field of eSports and develop marketing strategies to put us ahead of our competitorsPartnering with our product marketing team to spread and maintain a positive company image

Milpitas, California, Us

Weekly discussions with upper management on how to improve the Customer Service departmentAttending product manager and upper management meetingsSummarizing and relaying information to team membersProviding CSAT report for presentation to upper managementTop performing Customer Service Representative from September 2015 to presentHighest number of positive “shout-outs” from customersAll previous tasks listed in Customer Service Position

Milpitas, California, Us

Daily interactions with customers. Resolving general inquiries and complicationsHandling sensitive billing information containing personal address and banking infoCompleting customer ticket queues daily [Less than 24 hour response time per CS SLA goals]Executing training for incoming customer service and managerial personnel-Creating documentation to be used in conjunction with trainingProviding CSAT report for presentation to upper managementManaging all orders in United Kingdom regionOverseeing all customer tickets [customer and shipping team inquiries]

Cupertino, Ca, Us

Served as the lead technical support for over 50 employees in office daily and over 200 employees totalResolved technical issues over email exchanges, phone, and in personHandled private and sensitive documents containing social security numbers and credit card info daily

Supervised employees and establishmentCommunicated and worked with the manager to improve the businessWorkplace computer maintenance and software updating

Creating reviews for large scale theater productionsPerformed extensive research on productions and their background historyWorked in a dynamic environment with constantly shifting deadlines