Alexander Odem Email & Phone Number

Beverly Hills, California, Us

I currently sit in an adaptive role at the cross-roads of platform support and infrastructure. At any time I can be tracking down bugs in the system and resolving them to improving our cloud infrastructure. Recent Projects:- revamping our logging process transferring automation from edge nodes to infrastructure (IaC)- Redis implementation for session storage to improve scalability and recoveryTechnologies: Cloudformation, AWS System Manager, SQL Server, Coldfusion, React, Javascript, Node JS, Bash, Zsh Docker, IntelliJ, J-Link, MCUXpresso IDE (for MCU development)Key ResponsibilitiesIot debugging and toolchain updatesBug resolutionFeature development Code maintenancePlatform infrastructure design and implementation Product analysis and platform supportCustom reports pulled from SQL queries

Brentwood, Tennessee, Us

Jacksonville , Fl, Us

My current position calls for me to assist front line agents in troubleshooting and resolution of technical server issues that are reported. I have a responsibility to give attention to ticketed issues and track new and current issues in order to report its status to higher tiers of support. I work with bash, linux, dovecot, exim, whm, and cpanel. Some issues are coding issues with php, html, javascript and css along with multiple CMS services. I provide very basic support with coding and primarily troubleshot WordPress. As a part of my job, I take on the responsibility of some sections in our terms of service related to malware, phishing and performance. I am able to run scans and have the ability to view a servers performance and deactivate any account that may negatively affecting the shared environment. Do to my tools and access to resolve issues, I have the ability to impact the customers success in a positive manner and affect their support experience. When possible, I provide related information to the customer in order to inform and teach about the issues they are encountering and make suggestions on how to avoid any reoccurrence.

Jacksonville , Fl, Us

Provide customer service and technical support for VPS and Dedicated services. Trouble shooting servers issues and basic website errors. Assisting in sales by creating and passing quality leads determined by customer needs and performance. Consulting customers to improve their internet presence and reputation. Review and take appropriate action to protect servers from compromised accounts and accounts that negatively impact the server do to performance. In this department I had taken on chats and live calls for support. Was using CLI daily for better access and efficiency. Since the servers had allowed more access for the customer, I had the ability to connect to the server its and asses issues and even resolve them. Working in the advanced hosting team, I was able to increase my knowledge of whm and cpanel as it relates to the customers use and the deeper settings they provide to further customize a server.

Jacksonville , Fl, Us

Provide customer service and technical support for shared package services. Trouble shooting servers issues and basic website errors. Assisting in sales by creating and passing quality leads determined by customer needs and performance. Consulting customers to improve their internet presence and reputation. Provide information from our knowledge base to better assist with basic issues and how-tos. As a web advisor, I used my contact with the customer to educate them on shared environments, their pros and cons and what that means when it comes to site speed, access and performance.

Mooresville, Nc, Us

assemble purchased merchandise for customers and products needed for display on sales floor, repair damaged products, order parts for broken items, assist in deliveries when needed and unloading of the Lowe's product truck.

Hartford, Ct, Us

Investigated claims, determined at-fault parties and factors that contributed to an accident, issue payment for cost of repairs and/or value of a total loss, negotiate fair and reasonable liability and coverages with other insurance carriers,set-up rentals and tows for insured clients.

Austin, Tx, Us

Planned community programs and events, sold and organized leases, presented property amenities and apartment models through tours, accepted rent payments and provided receipts, performed emergency duties while on-call, helped in facility maintenance,

Bachelor’S Degree, English Language And Literature/Letters

Associate’S Degree, Fine/Studio Arts, General