• Manage a cross functional team of 4 responsible for oversight of onboarding, global mobility, and managing our ticketing system for 10,000+ employees. Assisted in legal and employee relation investigations.• Oversee successful implementation of new CRM system as Project and Change Manager.• Improved multiple processes to result in a reduction of effort saving at minimum 1 FTE of manpower.• Initiated a practice of adherence to SLAs to improve response time by 50% within 2 months.

Managed a team of 8 HR Technicians and 2 HR AnalystsResponsible for training and hiring of the teamMaintained leadership continuity as Interim Director during absences.Boosted team performance through close monitoring and mentoring resulting in a reduction of average call handling time of 25%Continued partnership with Benefits Director and Plan Administrators.

Focused on back end administration of the benefits programs. Partnered with the Benefits Director to build and monitor compliance audits.Partnered with our retirement investment providers (TIAA, Fidelity and URS) for administration of the benefit while also overseeing all distributions.Started participation in meeting with other benefit partners such as Regence BCBS of Utah, Health Equity, and Hub International.Assisted with retirement counseling for staff and… Show more Focused on back end administration of the benefits programs. Partnered with the Benefits Director to build and monitor compliance audits.Partnered with our retirement investment providers (TIAA, Fidelity and URS) for administration of the benefit while also overseeing all distributions.Started participation in meeting with other benefit partners such as Regence BCBS of Utah, Health Equity, and Hub International.Assisted with retirement counseling for staff and faculty.Teamed with the Solutions center to provide Training and directional oversight of up to 6 HR Technicians. Show less

Front line worker. Teamed with other HR Technicians on the intake of phone calls, emails and other hr inquiries, specifically regarding Benefits, payroll and other General HR questions. Assisted in the administration of benefits on both the back end with compliance and other supporting audits as well as on the front end, ensuring customer needs were met.

SPANISH CUSTOMER ASSISTANCE, COLLECTIONSResponsible for resolving delinquent customer accounts.Actively train and mentor new team membersCapable to make quick decisions while providing world class customer service experiences.De-escalate and take supervisor calls.

COMCAST ACCOUNT EXECUTIVE, COLLECTIONSResponsible for working with customers on delinquent accountsReceived incoming and made outgoing calls via automated dialing systemResolved basic service issuesUse superior customer service skills to resolve problems, deescalate, and make quick decisions