Alexander Richardson Email & Phone Number

Onondaga, New York, United States

My responsibilities involve driving TFS business by consulting with the Dealer principals, general sales managers and finance managers to advocate TFS loans, insurance products and oversee the complete sales cycle in wholesale.I serve as the liaison between internal TFS resources and the dealers by identifying and pursuing opportunities to meet dealer needs and increase company profitability.

Alpharetta, Georgia, United States

• Assist Area Sales Managers as the primary point of contact both internally and externally for dealer and non-standard issues displaying expertise in customer support across TFS and MFS; Provide support by alleviating administrative tasks which may require extensive follow-up and interaction with multiple departments allowing the ASM to focus on training and selling.• Played major role as part of setting up the Dealer Support team and learned many new processes and systems due to extensive nature of position; gained better understanding of policies and processes such as titles, EWU, various insurance products, reserve statements, and how to resolve various account issues• Track and communicate all dealer issues in CEP/SRM while keeping ASMs notified with scheduled follow ups; Resolve issues in timely manner to increase dealer satisfaction and customer service levels

Boston, Massachusetts

• Supported the Boston region credit and wholesale departments on a weekly basis by exhibiting flexibility in scheduling• Used region specific data and reports to apply to credit buying decisions that were in line with company expectations and followed buying guidelines with assigned set of dealers• Managed and maintained various monthly reports for dealers, processed dealer reserve checks, rescheduled wholesale, working capital and real estate loans and documented payments received.• Used WMS, CMS wholesale management systems to carry out wide variety of functions to assist dealer with floorplan function• Reviewed and monitored monthly financial statements for any major changes to the dealers’ financial health and followed up with dealer for any new business expenditures • Monitored and managed floorplan lines, payoffs, dealer trades and• Collaborated with team member in extensive self-driven project in the digitization of several key wholesale processes. Presented and gained approval from region and HQ to implement this process into daily routine as well as assist other interested regions to establish the process. Saved thousands in paper and ink costs per year, reduced waste, saved time and increased organization of department.• Assisted other regions wholesale department during the Reimagined restructure while maintaining current responsibilities.

Baltimore, Maryland

Participated in a rigorous 19 month rotation program with Toyota Financial Services.CREDIT ROTATION• Analyze credit applications on retail and lease offerings and execute sound decisions based on the collateral, capacity and capital of the application • Negotiate and decision credit applications that will equally benefit the customer, dealer and Toyota Financial Services by maximizing profit • Work with dealers to help maintain and increase market share and purchase quality objectives to increase sales and house supportive dealers. Contributed to helping dealerships increase market share by 4 month period • Collaborate with supervisor and management to maintain and improve retail, lease and wholesale financing • Make use of all communication channels to provide better service and achieve overall dealer satisfaction WHOLESALE ROTATION• Monitor, coordinate and collect monthly payments on wholesale, revolving credit lines and working capital loans• Make proper adjustment to accounts, communicate with dealer on any changes for accurate note keeping • Communicate and work with vendor to schedule and complete audits of dealerships to ensure they are operating efficiently and ethically • Collect, analyze, store and report monthly dealership financial statements to ensure they remain profitable and have accurate bookkeeping SALES ROTATION• Attend sales meetings with Area Sales Managers to solicit and compete for new business.• Demonstrate understanding of Market share objectives through year over year, company and territory comparisons• Support department sales team by utilizing available internal dealer analytics to consult with dealers on performance

United States

● Updated lead generation campaigns in Eloqua and track purchase requests in Oracle ● Presented campaign information to field marketing teams and ensure leads are delivered to inside sales channels ● Ordered sales tools/new collateral and employee business cards for field events through Mimeo cloud printing service ● Researched and vetted new vendors for PPC and SEO management services● Managed internal marketing portal for field and sales teams ● Created social media content to promote trade-shows, events, employee speaking slots, partner initiatives and product launches

United States

● Led team to deliver fast and friendly service to guests; Responded quickly to concerns, questions and issues● Counted earnings and replenished daily change funds and cash advances; Prepared bank deposits for delivery● Coached cashiers on performance improvement strategies resulting in a 10% increase in checkout speed● Selected for fast-track promotional path to Team Leader position.

Greater Los Angeles Area

• Used Autodesk Inventor to design 3D parts for a research project with major company• Collaborated with graduate students to ensure design would be compatible with their materials• Converted 3D objects into STL files and printed them using Solidoodle 3D printer for assembly• Completed Design for potential future patent and generated more project funding

United States

• Created Excel spreadsheets compiling student enrollment data for various reports• Assisted Enrollment Management director in producing and editing various PowerPoint presentations • Processed confidential documents and managed student information database

Greater New York City Area

• Designed and wrote original ads in Adobe InDesign for summer marketing campaign in the city• Sent interoffice emails containing event notices, service changes for clients, and pricing for ad sizes• Provided customer service to clients by acting as a liaison between clients and sales representatives• Improved operational efficiency by creating a new electronic document to manage customer refunds

Bachelor'S Degree, Marketing

Associate'S Degree, Business Administration And Management, General