Bob Alexander Email & Phone Number
@bcbsa.com
1 phone found area 310
LinkedIn matched
Who is Bob Alexander? Overview
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Bob Alexander is listed as Director of Process, Reporting and Tools at Blue Cross Blue Shield Association, a company with 2688 employees, based in Greater Chicago Area, United States, United States. AeroLeads shows a work email signal at bcbsa.com, phone signal with area code 310, and a matched LinkedIn profile for Bob Alexander.
Bob Alexander previously worked as Metrics and Reporting Architect at Accenture and Demand/Capacity Lead at Accenture.
Email format at Blue Cross Blue Shield Association
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AeroLeads found 1 current-domain work email signal for Bob Alexander. Compare company email patterns before reaching out.
About Bob Alexander
Bob Alexander is a Director of Process, Reporting and Tools at Blue Cross Blue Shield Association. He possess expertise in business process improvement, business analysis, requirements analysis, program management, process improvement and 23 more skills. He is proficient in English.
Listed skills include Business Process Improvement, Business Analysis, Requirements Analysis, Program Management, and 24 others.
Bob Alexander's current company
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Bob Alexander work experience
A career timeline built from the work history available for this profile.
Metrics And Reporting Architect
- Metrics and Reporting Architect and License Management Lead 2013 – 2016Led global team and program to design standardized reporting, license management processes and contact management maintenance for 2000+ outsourcing.
- Developed, implemented and maintained license management processes to reclaim unused licenses across all applicable applications. Examples include: reducing IBM Rational licenses by 17% and Microsoft Project Server.
- Developed a monthly balanced scorecard for 500 System development, technical support and customer relationship staff. Tracked project metrics including budget, expenses, SLA attainment and customer satisfaction.
- Created and operationalized over 30 detailed reports including daily and weekly support and infrastructure status reports, change management, deployment and application transactions.
- Improved operating efficiencies and processes across the organization by identifying areas of improvement through data analysis of reports. Processes reduced the problem backlog by 45% and increased SLA performance by.
- Successfully deployed a web based contact management database to replace a locally stored Access version.
Demand/Capacity Lead
- Capacity and Resource Management Lead 2011 - 2013Established capacity and resource management processes/plan for a global unit of 250 employees. Responsible for creating forecast and capacity models for resources.
- Successfully delivered a capacity plan and database that was an input into project planning and staffing for a team of 400+ resources.
- Created forecast models used to determine future license, hardware and resource needs across the organization.
- Through reporting and forecasting leadership saw a 12% reduction in resources and 15% reduction in license and hardware costs.
- Implemented several projects, based on data analysis, to improve service performance and quality. These projects improved application usage by 17% and reduced operational license costs by 14%.
Sme/Business Anaylst
- Subject Management Expert/Business Analyst 2005 – 2011 Managed full project lifecycle including: planning, development, testing, and user acceptance in order to deploy customer services and performance management.
- Led the requirements gathering, design, process mapping, project scoping, testing and deployment for 50+ engagements Customer Service Reporting websites.
- Improved margins and increased Accenture’s visibility into project performance by leading implementations of a reporting system that allowed the firm’s leadership to monitor performance, and immediately take corrective.
- Successfully managed the deployment of the customer service reporting system to over 50 engagements and the performance management reporting system to over 500+ engagements.
- Efficiently managed team performance, customer expectations, changes, customer satisfaction, and performance to budget and schedule.
- Led training effort for the performance management application to over 500+ engagements.
It Consultant
- Managed full project lifecycle including: planning, development, testing and user acceptance in order to deploy ARMS and Claims applications at Allstate.
- Provided technical support for ARMS and Claims applications.
- Worked with Allstate client to determine changes and developed the executables for releases.
- Responsible for managing quarterly releases including deploying the new executables and post release checkout and testing.
- Development work completed using UNIX SQL and C++.
Colleagues at Blue Cross Blue Shield Association
Other employees you can reach at bcbs.com. View company contacts for 2688 employees →
Bipul S
Colleague at Blue Cross Blue Shield AssociationChattanooga, Tennessee, United States, United States
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BJ
Balaji Jayaraman
Colleague at Blue Cross Blue Shield AssociationGreater Chicago Area, United States
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Linda Pampuch
Colleague at Blue Cross Blue Shield AssociationWinona, Minnesota, United States, United States
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Alex Hernandez
Colleague at Blue Cross Blue Shield AssociationGreater Chicago Area, United States
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Dhara Shah
Colleague at Blue Cross Blue Shield AssociationChicago, Illinois, United States, United States
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Sabrina Rivers __
Colleague at Blue Cross Blue Shield AssociationWashington DC-Baltimore Area, United States
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Shatoyla Graham
Colleague at Blue Cross Blue Shield AssociationLittle Rock Metropolitan Area, United States
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Ashley Barringer
Colleague at Blue Cross Blue Shield AssociationAbilene, Texas, United States, United States
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Nicole M. Griffin
Colleague at Blue Cross Blue Shield AssociationTinley Park, Illinois, United States, United States
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AM
Ashutosh Moghe
Colleague at Blue Cross Blue Shield AssociationHarrison, New Jersey, United States, United States
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Frequently asked questions about Bob Alexander
Quick answers generated from the profile data available on this page.
What company does Bob Alexander work for?
Bob Alexander works for Blue Cross Blue Shield Association.
What is Bob Alexander's role at Blue Cross Blue Shield Association?
Bob Alexander is listed as Director of Process, Reporting and Tools at Blue Cross Blue Shield Association.
What is Bob Alexander's email address?
AeroLeads has found 1 work email signal at @bcbsa.com for Bob Alexander at Blue Cross Blue Shield Association.
What is Bob Alexander's phone number?
AeroLeads has found 1 phone signal(s) with area code 310 for Bob Alexander at Blue Cross Blue Shield Association.
Where is Bob Alexander based?
Bob Alexander is based in Greater Chicago Area, United States, United States while working with Blue Cross Blue Shield Association.
What companies has Bob Alexander worked for?
Bob Alexander has worked for Blue Cross Blue Shield Association and Accenture.
Who are Bob Alexander's colleagues at Blue Cross Blue Shield Association?
Bob Alexander's colleagues at Blue Cross Blue Shield Association include Bipul S, Balaji Jayaraman, Linda Pampuch, Alex Hernandez, and Dhara Shah.
How can I contact Bob Alexander?
You can use AeroLeads to view verified contact signals for Bob Alexander at Blue Cross Blue Shield Association, including work email, phone, and LinkedIn data when available.
What skills is Bob Alexander known for?
Bob Alexander is listed with skills including Business Process Improvement, Business Analysis, Requirements Analysis, Program Management, Process Improvement, Outsourcing, Business Process, and Project Management.
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