• Implement process and technical changes to adhere to externally mandated Consumer Financial Protection Bureau (CFPB) regulations (2016/2017)• Improve permissible purpose validation processes to adhere to internal Fair Credit Reporting Act (FCRA) enterprise policies• Build lender placed flood insurance processes for charged-off loans to mitigate potential loss in flood zoned areas• Sunset Making Home Affordable (MHA) programs across Servicing Operations• Perform key project management functions such as develop project management plans, directand manage project work, manage stakeholder engagement, control baselines, etc.• Experience in Waterfall (DMAIC) and Lean Agile project management methodologies

• Perform in-depth account analysis identifying and reconciling gains and losses on servicing activity for mortgage loans• Cultivate and nurture external investor relationship (Freddie Mac) through virtual and on-site collaboration• Subject matter expert representing Claims Operations during business initiative assessments• Create and deliver training exercises regarding new servicing/investor guidelines• Prepare and present executive status summaries regarding monthly operational production

• Responsible for providing daily service and assistance to all students, family, and guests visiting campus • Partner with Business Center and Financial Aid to process student fees and expenses • Assist Campus Security in reporting and resolving on-campus incidents