Stefan Alexander Email & Phone Number

Kirkland, Wa, Us

Redmond, Washington, Us

Served as product owner and subject matter expert (SME) for the post-sale device experience for customers. Used Agile methodology to deliver over 100 new product launches and market expansions. Owned data management and worked cross-functionally across teams as database SME and voice of customer, helping to drive business and policy decisions.• Managed complex projects across teams. Led reverse logistics project for a multi-billion-dollar government contract based on Microsoft’s augmented reality headset, HoloLens. Analyzed requirements, crafted milestones, and aligned requirements to system capabilities. Worked cross-functionally spanning a team of over 25 colleagues in finance, engineering, legal, R&D, supply chain, and product marketing.• Saved resources through process improvements. Took ownership of defining and driving the analysis process for operational improvements. Led development of new catalog and pricing systems that reduced setup time for product launches by 85%, reduced implementation time for product updates by 95%, eliminated 15+ days of pricing re-work annually for policy team, and improved communication with global partners. Analyzed financial data to design new fraud reduction and enterprise invoicing processes that saved the company $10.5 million annually.• Demonstrated creative data-driven problem-solving. Solved a manufacturing error involving over 200,000 devices by analyzing existing systems and leveraging warranty taxonomies to tag affected devices, which maintained an easy-to-use customer experience without requiring engineering resources, product recalls, or re-manufacturing. • Built culture of excellence. Led a cross-functional team to improve culture and collaboration within the devices group. Increased measures of workplace satisfaction by 20%. Trained and mentored 4 team members.

Redmond, Washington, Us

Supported worldwide product launches and market expansions for Microsoft hardware, delivering over 200 projects per year. Drove requirements gathering, milestone tracking, and communication across business groups. Proved ability to translate ambiguous business needs into measurable results. • Used data to drive business results. Developed analytics, success metrics, data visualizations, and business intelligence reports used by senior leadership as the basis for business planning. Reduced time for new product configuration from 60 hours to 10 hours by analyzing the downstream data flow and improving the Excel template. Strong technical proficiencies with data modeling tools, including SQL, SAP, VBA programming, and Excel. • Managed complex projects and improved cross-functional communication. Managed project planning for product launches in the reverse logistics space. Managed database, catalog, and rules configuration using Commerce Server applications, SQL Server, and SAP, demonstrating high technical fluency with database structures, data relationships, and supply chain logistics. Implemented weekly cadence for technical and non-technical partner teams to ensure on-time milestones.• Served as Voice of Customer. Served as single point of contact for worldwide customer escalations in the reverse logistics supply chain organization. Gathered, analyzed, and broadcast key data and capabilities to improve the customer experience for device returns. Used this data to drive and deliver an online return process for customers.

Demonstrated customer-focused mindset while researching and resolving customer and systems issues within the Microsoft device organization.• Provided reporting of product launch metrics, including interpretation of data, to drive better business decisions and policy. Pulled data using SQL queries and designed data visualizations using Excel and Power BI.• Quickly learned and mastered complex systems (SQL Server, SAP, Power BI).

Bellevue, Washington, Us

Analyzed business processes and implemented data-driven solutions to improve operational efficiency, including reducing development time for file script creation by 75%, saving over 3 full-time employees annually through data automation, and gaining an additional 100 shipping containers per month from high value customers through invoicing process improvement.

Bellevue, Washington, Us

Managed premium client accounts to ensure on-time customs clearance and delivery and rapidly gained expertise in the complex policies and systems of the global logistics space.

Bachelor Of Science (Bs), Business Marketing

Education record