Alexander Van Vuuren Email & Phone Number

Rijswijk, South Holland, Netherlands

Rijswijk

Support and Service Manager at Agfa HealthCare

Utrecht Area, Netherlands

Rotterdam Area, Netherlands

Apeldoorn Area, Netherlands

As Managed Services Manager participating in the regional Management Team and among other things responsible for:• Strategy and tactics regarding the SaaS delivery for both infrastructure and applications• Manage and report departmental goals• Managing to and reporting on the contracted Service Level Agreements• Analyze and optimize the SaaS platform• Increase customer satisfaction through improvement of service delivery of both the default application as integrations and… Show more As Managed Services Manager participating in the regional Management Team and among other things responsible for:• Strategy and tactics regarding the SaaS delivery for both infrastructure and applications• Manage and report departmental goals• Managing to and reporting on the contracted Service Level Agreements• Analyze and optimize the SaaS platform• Increase customer satisfaction through improvement of service delivery of both the default application as integrations and increase of availability.Next to this responsible for the daily operations of the teams executing the maintenance of the SaaS platform and the build of the integrations. Release management of both the standard product and integrations are part of the responsibilities. Show less

Apeldoorn Area, Netherlands

KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, our solutions have reduced handling time, increased… Show more KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA Service Experience Management (SEM) lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, our solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 800 enterprises, including half of the Global 100 and more than 200 government agencies. The Trinicom solution is part of KANA’s solution suite and being used by more than 200 predominantly mid-sized organizations in both the public and private sector, offering fast, efficient access to comprehensive and multi-channel web customer service capabilities such as knowledge management, web self-service, social communities, live chat and virtual assistant technology, as well as call, campaign and email response management – all from a single on-demand cloud application. With Trinicom multi-channel web customer service, mid-sized businesses can improve service quality by answering customer questions consistently and on time; manage costs effectively by offering online knowledge and FAQs 24/7; and expedite service resolution by answering questions in the contact center faster and at the first call. Show less

Amersfoort

Amersfoort

As Manager Operations responsible for the daily operations of the consultancy team, ICT, Service desk, administration and Human Resources. Next to this responsible for short and long term road map on strategic level.Active involvement in the sales process as advisor/ architect and answering of RFI and RFP requests

Amersfoort

As Managing Consultant responsible for the business unit Business Solutions at Kahuna which is specialized in contact center solutions like knowledge management and email management. As consultant responsible for implementations of knowledge and email management solutions at enterprise organizations in the ICT, banking, insurrance branche an local goverments.

Amersfoort

Amsterdam Area, Netherlands

Gorinchem

Mba, Mba Programme

MBA programme

Rcp, Ecrm Professional

Bachelor, Business Economics And Information Management