Alexander Voronkov

Alexander Voronkov Email and Phone Number

Contact Centre Engineer @ Miratech
new york, new york, united states
Alexander Voronkov's Location
Ukraine, Ukraine
Alexander Voronkov's Contact Details

Alexander Voronkov work email

Alexander Voronkov personal email

n/a
About Alexander Voronkov

• As Product Support analyst at contact center domain: experience in Genesys Solutions Integration and Product Support.• As Network Operation Center engineer at ISP and LAN provider: experience in Linux administration, wide range of client/server applications, network hardware and datacenter deployment.

Alexander Voronkov's Current Company Details
Miratech

Miratech

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Contact Centre Engineer
new york, new york, united states
Website:
miratechgroup.com
Employees:
537
Alexander Voronkov Work Experience Details
  • Miratech
    Technical Support Engineer
    Miratech Oct 2010 - Present
    Experience in conducting interviews for Technical Support Engineer position.
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  • Genesys
    Product Support Analyst
    Genesys Oct 2010 - Present
    Customer Care service for various Genesys solutions and integrations(Voce Services and related products). Genesys: Management Framework (CIM), Genesys SIP Server, Genesys Voice Platform (GVP), IVR Server, Composer, Interaction Routing Designer, Genesys Quality Management, Genesys Interaction Recording, Genesys Intelligent Automation (SpeechStorm), integration with chatbots/voicebots. Third-party: Virtual Hold Technology (Voice Callback), ASR/TTS Nuance products, Google Speech Services, Google DialogFlow, Operating Systems: Linux (RedHat/CentOs), MS Windows 2008-2019, containerization (Docker, Vagrant). Databases: MS SQL Server, Oracle. Industry related technologies: TCP/IP, HTTP(S), TLS, VoIP (SIP + RTP), VXML.Responsibilities: Troubleshooting, reproducing and resolving issues, providing expertise feedback for various Genesys solutions. Working with third-party product support teams. Conducting interviews and mentoring new members.
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  • Stu
    Noc Administrator
    Stu"Kpi-Telecom" Jul 2006 - Dec 2010
    Technical support engineer operation: handling trouble tickets (RT), troubleshooting;NOC engineer operation: setup and maintenance L2,L3 network hardware, servers and services, monitoring and troubleshooting.Hardware: various models of Allied Telesyn, Dlink, Huawei, Zyxel, Linksys(L2, L3, terminal servers, route servers, WiFi access points, DSLAM, IP Phones).Experience in bug tracking correspondence with hardware vendors.OS: Debian, Gentoo, Fedora Linux, FreeBSD.Software, services, protocols: mail(Exim, Postfix), DNS(bind), routing(BGP. OSPF), monitoring(Nagios, Cacti, etc), VoIP(Asterisk+Postgres realtime), SIP, Web-hosting(Apache, Nginx, Mysql), OpenVZ, Linux-HA(pacemaker+heartbeat), Radius, News (Inn).Experience in handling RIPE PI, PA requests as LIR member.

Alexander Voronkov Skills

Genesys Sip Gvp Ivr Voip Routing Linux System Administration Network Administration Network Architecture Servers Cti Linux Apache Tcp/ip Telecommunications Debian Contact Centers Freebsd Operating Systems Bgp Call Center Troubleshooting Networking Nagios Ospf Data Center Cacti Call Centers

Alexander Voronkov Education Details

Frequently Asked Questions about Alexander Voronkov

What company does Alexander Voronkov work for?

Alexander Voronkov works for Miratech

What is Alexander Voronkov's role at the current company?

Alexander Voronkov's current role is Contact Centre Engineer.

What is Alexander Voronkov's email address?

Alexander Voronkov's email address is a.voronkov@kpi.ua

What schools did Alexander Voronkov attend?

Alexander Voronkov attended National Technical University Of Ukraine 'kyiv Polytechnic Institute'.

What are some of Alexander Voronkov's interests?

Alexander Voronkov has interest in Networking, Tourism, Telecommunications, Internet, Music, Ski, Cinema.

What skills is Alexander Voronkov known for?

Alexander Voronkov has skills like Genesys, Sip, Gvp, Ivr, Voip, Routing, Linux System Administration, Network Administration, Network Architecture, Servers, Cti, Linux.

Who are Alexander Voronkov's colleagues?

Alexander Voronkov's colleagues are Tushar Gupta, Nataliia Mozheiko, Anastasiia Shkurchenko, Andriy Buchok, Oleksii Petrenko, Larry Weeks, Atıl Ardıç.

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